Hi. This is Aira from Total Wireless. Thanks for the rating, and we appreciate you for doing business with us. We sincerely apologize for the troubles you've had with the phone. We understand how important it is to have a working phone, and so we want to connect with you to better assist you with this. For the meantime, restart your phone. Restarting your phone might seem simple but a quick restart can close any lingering apps and processes, freeing up resources for better performance. You also need to free up your storage space because your phone can be sluggish if the storage is crammed. Lastly, uninstall unused apps and clear out clutter like old downloads, old photos and videos. To further assist you with this, please don't hesitate to send us a direct message or chat with us via this link https://www.totalwireless.com/techsupport. You may also contact us by calling 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611 to view our self-service menu with a list of helpful keywords with valuable information. Have a nice day and stay safe.