Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.3
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
359
4 Stars
91
3 Stars
55
2 Stars
35
1 Star
23
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
3
They’re ok.
on January 8, 2026
Posted by: Val
I didn’t charge them out of the box, and when I put them in my ear it said “battery 100%”. I used them for a couple of times and received the same prompt every time. Then one day, they were just completely dead, no change or countdown to battery life, that’s why I gave 3 stars, which is really for the sound quality. Now I can’t rely on the battery status if I take them out anywhere without worrying about them dying. Sound quality good, function / features suspect.
Response from bose.comBy Customer Support, January 8, 2026
Thank you for sharing your experience with us. It’s normal for your earbuds to announce the battery percentage when removed from the charging case, as they automatically charge while inside the case. However, the charging case itself can eventually drain, which may explain why the earbuds didn’t charge the last time you used them. We recommend charging the case fully and checking the battery light status through the Bose app for more accurate information. This can help ensure both the case and earbuds are ready when you need them. You may also check this link for more helpful guide: https://bose.life/4qBpHGW
If you need further assistance, you can also contact us directly using this link: https://bose.life/49SSe5s We’ll be happy to look into it further.
Gloria - Customer Support
If you need further assistance, you can also contact us directly using this link: https://bose.life/49SSe5s We’ll be happy to look into it further.
Gloria - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound!
on January 10, 2026
Posted by: Leewcsjc
Gender:Male
Length of ownership:1 month
They sound great. I really want to love them. But I am struggling with the fit. They don't seem to want to stay in my ears. Particularly the left side. They were bigger than I expected them to be but that wouldnt bother me if I could find the right fit.
Written by a customer while visiting bose.com
Customer Rating
5
Top quality sounds.
on January 13, 2026
Posted by: Moonbeam
Gender:Female
Length of ownership:3 months
I love my Ear Buds. The sound of music, podcast and audible books is crisp and clear. The quiet feature is awesome when working in the office. This feature blocks out the noise around me allowing me to better concentrate and focus on my work.
Written by a customer while visiting bose.com