Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.3
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
359
4 Stars
91
3 Stars
55
2 Stars
35
1 Star
23
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
2
Disappointed, Not what I expected
on August 23, 2025
Posted by: Lilly
They are TOO Big for my ears and they hurt! I called and was told that they would send OUT a kit to fix this Problem!!!!!! Two weeks and NO Kit!!! then the kit doesn’t come in the color I had ordered how dumb! I can say that Bose does not have a good service base or web site. Will KEEP MY BOSE WIRED PAIR THEY HAVE GREAT SOUND and I can wear all day and all night!
Written by a customer while visiting bose.com
Customer Rating
5
Exelentes
on August 23, 2025
Posted by: Pablo
Son perfectos y la cancelacion de ruido impresionamte
Written by a customer while visiting bose.com
Customer Rating
4
Bose QuietComfort Ultra Vs Bose QuietComfort
on August 24, 2025
Posted by: Hula
Gender:Male
Length of ownership:1 month
I bought these to replace my soundsport wireless, I like to alternate while listening to music from my Bose QuietComfort Ultra and my soundsport. But my soundsports only last 1-2 hours on a charge. So I purchased the Bose QuietComfort to replace the soundsport. The QuietComfort are great but not as good as the QuietComfort Ultra they are truly noise canceling. The QuietComfort I can hear some muffled noise in the background. Overall great product
Written by a customer while visiting bose.com
Customer Rating
2
If like the wired ear plugs the sound is great
on August 24, 2025
Posted by: Lilly
These earbuds are too Big & they hurt my ears! Was hoping to replace my wired Bose, sad to say They Did Not replace them I use they more. Bought two pair years ago and just shared a pair with my husband he said they sound the best he has used. I had called and asked about a smaller ear bud, was told I would get a kit to fix them But ten days and No Kit!! till then NO More Stars
Response from bose.comBy Customer Support, August 24, 2025
Thanks so much for sharing your experience we really appreciate your honesty and feedback!
We’re sorry to hear that the earbuds didn’t meet your expectations in terms of size and comfort. It’s especially disappointing when you’re trying to upgrade from a product you loved, like your wired Bose, and the new one doesn’t quite measure up. It’s great that your husband is enjoying his pair, though!
To help with this, here’s a troubleshooting guide for fit and comfort that may offer some helpful tips.
https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US
If you need further assistance or would like to explore other options, please feel free to DM us. We’re here to help.
https://bose.life/contactus
Kelly - Customer Support.
We’re sorry to hear that the earbuds didn’t meet your expectations in terms of size and comfort. It’s especially disappointing when you’re trying to upgrade from a product you loved, like your wired Bose, and the new one doesn’t quite measure up. It’s great that your husband is enjoying his pair, though!
To help with this, here’s a troubleshooting guide for fit and comfort that may offer some helpful tips.
https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US
If you need further assistance or would like to explore other options, please feel free to DM us. We’re here to help.
https://bose.life/contactus
Kelly - Customer Support.
Written by a customer while visiting bose.com
Customer Rating
3
on August 28, 2025
Posted by: jjc
There is a need for a set of earbuds dedicated to just complete noise cancelation for sleeping. QC 's accomplish noise cancellation but sometimes are interrupted by picking up sound. Also, the earpieces for pure noise cancellation earbuds must be small enough to not be uncomfortable when side sleeping. rusting in Bose quality for such a design.
Written by a customer while visiting bose.com
Customer Rating
2
Good at first but really bad in noisy environments
on August 29, 2025
Posted by: Chris
Gender:Male
Length of ownership:1 month
I bought these 3 weeks ago. At first, I thought they were great. They seemed to be clear sounding and the noise cancellation was great. However, I took them on a long flight and noticed that the noise cancelling did not filter out when airline workers were talking on the PA system. The talking was clear as day, which I was a little annoyed by. I don't know if that is a feature so users can hear airline workers but I could also hear conversations of those talking nearby clearly with the noise cancelling on, which I did not like. Later on in the flight, I also noticed that there was a weird grinding noise in my earbuds that was not present when I took the earbuds out. I intend to return these as the noise cancelling feature was not usable and had annoying side effects that I do not want to tolerate.
Response from bose.comBy Customer Support, August 29, 2025
Thanks for sharing your feedback. The QuietComfort Earbuds are known for their legendary noise cancellation, which can be customized through the Bose Music app. However, since they don’t fully cover the ears like over-ear headphones, there can be a tendency for certain surrounding sounds, specially voices or announcements, still be heard. That’s why achieving a proper fit is really important for optimal performance.
As for the grinding noise you experienced, that’s definitely not expected. Let me go ahead and provide some helpful troubleshooting steps that might resolve the issue: http://bose.life/4mQh0Xy
Jelyn - Customer Support
As for the grinding noise you experienced, that’s definitely not expected. Let me go ahead and provide some helpful troubleshooting steps that might resolve the issue: http://bose.life/4mQh0Xy
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Big disappointment
on August 31, 2025
Posted by: Jeff
I have rarely been as disappointed in a purchase. I already have a pair of older Quiet Comfort that I am extremely pleased with: fit, performance, pairing, app, sound and noise cancelling
These are the opposite in all those categories.
These are the opposite in all those categories.
The reviews said these were as good as the current Ultras. Not true for me. The price was right at the upper end of my price point. I should've passed.
Also- why the hell are these made with the serial number in a position it's impossible for humans to read?
Response from bose.comBy Customer Support, September 1, 2025
Hey there Jeff! Thank you so much for sharing your honest feedback. We’re truly sorry to hear that your experience with this product hasn’t met your expectations, specially after enjoying your previous QuietComfort earbuds so much. We know how important fit, performance, and ease of use are, and we appreciate you taking the time to highlight what didn’t work for you.
We’re here to help. If you’d be willing to contact our customer service team through this link: https://bose.life/contactus with the serial number and a description of the specific issues you’re facing, we’d love the opportunity to troubleshoot and explore solutions that might improve your experience.
I can also suggest checking the Bose QCE App in the Settings menu, click "App Version" to see the serial number for easier access on finding the serial number.
Thanks again for reaching out, we’re committed to making things right and supporting you every step of the way.
Sophie - Customer Support
We’re here to help. If you’d be willing to contact our customer service team through this link: https://bose.life/contactus with the serial number and a description of the specific issues you’re facing, we’d love the opportunity to troubleshoot and explore solutions that might improve your experience.
I can also suggest checking the Bose QCE App in the Settings menu, click "App Version" to see the serial number for easier access on finding the serial number.
Thanks again for reaching out, we’re committed to making things right and supporting you every step of the way.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good sound but they hurt my ears
on September 7, 2025
Posted by: Moorni
Gender:Female
Length of ownership:1 month
I bought these a month ago and my ears are still adjusting. They hurt the rims of my inner ear still.
Response from bose.comBy Bose, Customer Support, September 11, 2025
Hi Moorni, thanks for the feedback. The QuietComfort Earbuds are celebrated for their unbeatable fit, and they come equipped with a Fit Kit that includes small, medium, and large eartips and stability bands for each earbud. With three sizes of each, you get nine possible combinations to customize your fit, ensuring your earbuds stay comfortable, secure, and perfectly in place.
Check out our guide at https://bose.life/4mZqVKP which will help you find the most comfortable and secure fit through use of the differently-sized tips.
Sophie - Customer Support
Check out our guide at https://bose.life/4mZqVKP which will help you find the most comfortable and secure fit through use of the differently-sized tips.
Sophie - Customer Support
Written by a customer while visiting bose.com