Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.3
(564 Reviews)
Rating breakdown 564 reviews
5 Stars
360
4 Stars
91
3 Stars
55
2 Stars
35
1 Star
23
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
1
Not so good
on April 14, 2025
Posted by: Dick
Why would you make it impossible to find the serial number so one could get help to make this thing work in a simple way. Like turn on and not keep telling me how much battery life is left and not run till it runs out of charge. Features like quite are great but finding a simple way to play brown sounds to sleep with out all the stop and go and battery life interruptions and not able to get help unless some how finding the hidden serial numbers a want to return the product
Response from bose.comBy Bose, Customer Support, April 15, 2025
Hello,
Thank you for sharing your experience with the QuietComfort Earbuds.
If you want to know the different location for the serial number please check this article: https://bose.life/4iibpGI
You can also disable the voice prompt within the Bose app, so you won't have the battery announcement. To do this, please follow this guide: https://bose.life/4iaqBFz
If you need further assistance, you can always contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the QuietComfort Earbuds.
If you want to know the different location for the serial number please check this article: https://bose.life/4iibpGI
You can also disable the voice prompt within the Bose app, so you won't have the battery announcement. To do this, please follow this guide: https://bose.life/4iaqBFz
If you need further assistance, you can always contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Trouble with fit for small ears
on April 22, 2025
Posted by: Amy
Gender:Female
Length of ownership:1 week
I have tried every combination of cushions, and they just fall out of my ears.
Response from bose.comBy Bose, Customer Support, April 24, 2025
Hello Amy,
To make sure you are getting the best comfort with your QuietComfort Earbuds, so they don't fall out of your ears, please check our fit guide: https://bose.life/3Vmo7vg
For further assistance, contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
To make sure you are getting the best comfort with your QuietComfort Earbuds, so they don't fall out of your ears, please check our fit guide: https://bose.life/3Vmo7vg
For further assistance, contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds
on April 22, 2025
Posted by: Zdaddy
Gender:Male
Length of ownership:1 week
Great item just as described. I would recommend purchasing these headphones
Written by a customer while visiting bose.com
Customer Rating
3
Dud I get a bed sample
on April 26, 2025
Posted by: Pilar
Sounds good, however they don’t answer calls and turned off on it’s own
Response from bose.comBy Bose, Customer Support, April 27, 2025
Hello, we always aim for the highest quality products, so this is unusual to hear. You can find steps here https://bose.life/4iE780i to ensure these work effectively. These are designed to give great calls, you can use the touch controls on them, or accept the calls from your phone as well.
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features! Sound by Bose 🎧
on April 27, 2025
Posted by: GabiS
Gender:Female
Length of ownership:1 week
I bought these a week ago and I live them. Sound is amazing, they are comfortable, look great.
I used to have bose, but they got destroyed by my kitten. I tried over 10 other earbuds, including beats, jbl, samsung, Sony. All got returned either due to the sound, lack of noise cancelation or mega discomfort when wearing them. Bose is winning by all means.
I used to have bose, but they got destroyed by my kitten. I tried over 10 other earbuds, including beats, jbl, samsung, Sony. All got returned either due to the sound, lack of noise cancelation or mega discomfort when wearing them. Bose is winning by all means.
Written by a customer while visiting bose.com
Customer Rating
4
I the features but again I can’t a proper fit
on April 29, 2025
Posted by: Dave
They sound great. But I can’t get a comfortable fit in my ears
Written by a customer while visiting bose.com
Customer Rating
1
Low sound on Max volume
on April 29, 2025
Posted by: Angel
Gender:Male
Length of ownership:1 month
I bought it almost a month ago and they don't have bass and they sound really low. I paired it to Android and iPhone but still same low volume when you put it on max volume.
Response from bose.comBy Bose, Customer Support, April 30, 2025
Hello Angel, and thank you for your review.
I am sorry to hear the Bose QuietComfort Earbuds haven't quite met your expectations.
If you are still experiencing any issue with your audio here are a few things to try https://bose.life/42UD8r6
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
I am sorry to hear the Bose QuietComfort Earbuds haven't quite met your expectations.
If you are still experiencing any issue with your audio here are a few things to try https://bose.life/42UD8r6
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on May 14, 2025
Posted by: Mrssmith76
Gender:Female
Length of ownership:1 week
I received these for mother's day from my husband. Great sound and quality. Battery life is not so great.5 hours at most.
Written by a customer while visiting bose.com