Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.3
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
359
4 Stars
91
3 Stars
55
2 Stars
35
1 Star
23
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
3
Not long time comfort.
on October 19, 2024
Posted by: Pio
Gender:Female
Length of ownership:1 month
Bought less than a month ago. They are not as comfortable as my last pair. But I also didn't get the 300.00 one's as I should of. I personally wouldn't order this product again.
Response from bose.comBy Customer Support, October 21, 2024
Thank you for your honest feedback. We're sorry to hear that the comfort level of these headphones didn't meet your expectations, especially compared to your previous pairs. We understand how important long-term comfort is, and we appreciate your insights. If there's anything we can do to improve your experience or if you need assistance, please don’t hesitate to reach out via https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
B-
on October 26, 2024
Posted by: Graham
Gender:Male
Length of ownership:1 month
When they work they are great, however I am continually having to reset settings in the app to get them to work. ☹️
Response from bose.comBy Customer Support, October 28, 2024
Hello Graham,
I am sorry to hear that you need to reset your QuietComfort Earbuds to be able to use them.
Please make sure you are using the latest version of the Bose QCE app, and that both your earbuds and case are up to date: https://bose.life/3YqwLd7
If you need further assistance, please contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am sorry to hear that you need to reset your QuietComfort Earbuds to be able to use them.
Please make sure you are using the latest version of the Bose QCE app, and that both your earbuds and case are up to date: https://bose.life/3YqwLd7
If you need further assistance, please contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not for sleeping. What a shame.
on October 30, 2024
Posted by: Ix33
Gender:Female
Length of ownership:1 month
I got the earbuds close to a month ago and I am so disappointed. The first earbuds to have the noise control feature for 8 hours! That means that they can be used to sleep. And yet, they have the initial voice prompt that can't be turn off. If they move a little there is that prompt again that wakes me up time after time. What a shame. So awesome but I have to return them.
Response from bose.comBy Customer support, November 1, 2024
Hello, I am glad to hear that you are enjoying the QuietComfort earbuds. The earbuds are not designed to be used whilst sleeping. As they do not sit flush to the ear when worn, this can cause discomfort when you are laying on your side. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
on October 31, 2024
Posted by: MP
Gender:Male
Length of ownership:1 month
Works well but active noise cancelling is not good
Written by a customer while visiting bose.com
Customer Rating
4
Voice control problem
on November 4, 2024
Posted by: Help
The earbuds are working very well. However, the voice control doesn't stay active very long. This option is the reason I went with this version of earbuds. Not sure if it is the app having problems or the earbuds. Please advise me on what I can do, I need this option for when I'm working.
Written by a customer while visiting bose.com
Customer Rating
4
Very nice earbuds
on November 5, 2024
Posted by: Man of steel
Gender:Male
Length of ownership:1 month
I think these earbuds are great, great sound quality, great fit and very good noise cancelation. I was just disappointed that I could not trade in my old pair to get these. I am a loyal Bose fan, have been for years, that's why I was so disappointed they would not except trade ins for this product.
Written by a customer while visiting bose.com
Customer Rating
3
Great Buds for Casual Listening, but Buyer Beware
on November 8, 2024
Posted by: PeteFalcone
Gender:Male
Length of ownership:1 month
From a value perspective, these buds are great. The ANC is the number one reason I got them, and while they're not QC Ultra great, it's close enough that it blocks out what I need blocked out. The next great thing about them is the battery. I can indeed get 8+ hours of quiet listening in ANC mode. Most impressive. I don't think any product in this form factor has this level of endurance. The listening experience is a distant third, and it's good enough. I listen mostly to podcasts and soft music, and these buds deliver.
The bad news, and it's a big one for me because this is a primary use case for me. I'd been using QC30s for many years because they're comfortable in bed and last over 10 hours with ANC on. I was hoping these buds would replace the QC30s. They can, but they have a serious flaw: these buds turn off when you're idle for about 15 minutes. I take a nap and go to sleep on buds due to being in a noisy environment. Even if I'm connected to my device and listening to music, they will just cut out and turn off after 15 minutes. This is such a deal breaker. I know it can be easily fixed because the notification message that disables this auto-off function is baked into the software, but is somehow unavailable in the lackluster app that comes with the buds. Very disappointing.
I'm hoping Bose fixes this issue soon, because these would indeed be 5-star buds without this issue. If napping or sleeping with these buds is not your use case, these buds will not disappoint. If you do need buds for napping or sleeping, avoid these until Bose fixes it.
Written by a customer while visiting bose.com
Customer Rating
3
Size
on November 12, 2024
Posted by: Queen1
They are huge earbuds, biggest earbuds I’ve ever see and I have small ears so they stay falling out my ears, but other than that they sound good
Response from bose.comBy Customer Care, November 12, 2024
Hi.
Thank you for your post. I am sorry to hear that you are having difficulty with the fitting of the earbuds. Have you tried the other tips that are provided in the box? Please follow the steps on this page, https://bose.life/405pnGm. If you need any more help, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are having difficulty with the fitting of the earbuds. Have you tried the other tips that are provided in the box? Please follow the steps on this page, https://bose.life/405pnGm. If you need any more help, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com