Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.3
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
359
4 Stars
91
3 Stars
55
2 Stars
35
1 Star
23
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
5
Outstanding product!
on September 23, 2024
Posted by: Frankgee2507
Gender:Male
Length of ownership:1 month
These earbuds are loaded with state if the art features. Beginning with the fit and comfort level, I don't even realize the earbuds are still in, even after several hours. They have an extremely long battery life as well. They deliver full, rich sound whether listening to music, podcasts, or audio books. Considering music playback, the sound is even across the spectrum of lead and background vocals, and the instrumentation blends seamlessly without diminishing any vocals. They also connect to the app very quickly and retain connection even in reduced wifi environments. The noise reduction capability is first rate, especially in noisy surroundings such as public places and factories. The result is virtually 100 percent noise cancellation. Listening modes are easily changed by tapping or holding an earbud briefly. The equalizer feature allows for customization of current music type to deliver improved sound based on personal preference. The voice control feature is a welcome addition and is easily set up allowing access to other features when both hands are encumbered. The only concern I have is regarding the coating or finish of the product. The earbuds used are white, and could possibly look aged more quickly if not properly maintained. Overall, this is an outstanding product, sure to provide years of listening pleasure.
Written by a customer while visiting bose.com
Customer Rating
4
Very comfortable
on October 1, 2024
Posted by: Rainbow
Gender:Female
Length of ownership:1 month
I have been a Bose user for years and love my other quiet comfort earbuds. These earbuds are more comfortable and easier to grasp and put in. The case is smaller and more portable but the case is very slippery and feels cheap compared to the other earbuds case. I think if the case was easier to grasp, add a hole and clip and an addition case to personalize it would make it pretty close to perfect!
Written by a customer while visiting bose.com
Customer Rating
5
Love it!
on October 2, 2024
Posted by: anita707
Gender:Female
Length of ownership:1 month
After a month of using this product, I love it so far especially when it comes to the audio quality and aware/silence mode. Although I still haven’t used other features that these earbuds have to offer and can’t say much about it for the meantime, I really like how it came with 3 types of ear tips including the stability bands to which I personally use the small-sized ear tips and it fit me perfectly in the end! Other earbuds that I’ve used in the past just kept falling off from my ears and I appreciate how these earbuds just stays in place whenever I relax or traveling to places. The noise-cancelling feature is the best when you want to block out any outside noise or voices and it does the job pretty well if you want to immerse yourself within your own world while listening to music, videos, movies, etc. Another best feature of these earbuds is the battery life and it lasts for a good while for me since I’m a college student who depends on these whenever I’m on break or studying. Even though I’m more of a headphones girl,I took a liking to these Bose QuietComfort earbuds pretty quickly and I can’t go anywhere without these. Plus, it doesn’t take a lot of space in my bag which I loved a lot!
Written by a customer while visiting bose.com
Customer Rating
3
Beautiful sound! earbuds just might not be for me
on October 3, 2024
Posted by: quietcomfortfan
Gender:Female
Length of ownership:1 month
I think the main downside of these for me was the fit. My ears are on the smaller side, so I tend to go for headphones or earbuds that stay on the outside of the canal (like the 1st gen airpods, for example). I used the smallest setting and accessory pieces for the bose sneakpeek earbuds, and even with this change, they were still putting a bit too much pressure on my ear canal and causing some discomfort, and after longer periods, some pain. In terms of sound however, it is, as always, super clear and super rich, so that part was great. And I will say, for earbuds that were uncomfortable, they stayed in my ears very well during a couple of outside runs I used them for.
Response from bose.comBy Jeff, Customer Support, October 15, 2024
Hello, thanks for leaving your feedback after using the QC Earbuds. It's great to hear you were impressed by the sound quality but I'm sorry to hear you found them too big for your ears. The buds are designed to work with most ears, but they are not completely universal. We do offer a fit-guide on our YouTube to ensure you're getting the best fit: https://bose.life/qcefityt. I recommend giving this a try to see if it helps.
Should they be unsuitable, and too large for the ears, do not hesitate to get in touch with us to discuss returning them. https://bose.life/3ET4mCs
Jeff - Customer Support
Should they be unsuitable, and too large for the ears, do not hesitate to get in touch with us to discuss returning them. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Terrible
on October 4, 2024
Posted by: Dave22
Gender:Male
Length of ownership:1 week
Bad product. Can only to get one bid to link up
Not the first pair of Bose I have had problems with
Not the first pair of Bose I have had problems with
Response from bose.comBy Customer Support, October 4, 2024
Hello Dave,
It is odd that they won't connect, try our troubleshooting here: https://bose.life/3By1JYQ
Please also reach out to us, as we'd love to help: https://bose.life/contact
Nic - Customer Support
It is odd that they won't connect, try our troubleshooting here: https://bose.life/3By1JYQ
Please also reach out to us, as we'd love to help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Difficulty with earbud functions
on October 5, 2024
Posted by: Jeb
The sound is great but the left earbud is difficult to turn on. Instructions are hard to find.
Response from bose.comBy Customer Support, October 7, 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoy the sound quality of the earbuds, but we're sorry to hear about the trouble you're having with the left earbud and the difficulty in finding instructions. We'd be happy to help guide you through the setup and provide any support you need to get the earbud working smoothly. Please don't hesitate to reach out if there's anything we can do to assist!
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Worst ANC, app won't connect, poor customization
on October 5, 2024
Posted by: emtee90
Gender:Female
Length of ownership:1 month
Admittedly, I am reviewing as a former Bose enthusiast and am comparing to their previous earbuds so I had high hopes.
1) The ANC is actually worse than all of their previous earbuds, I have tried them all. They are still ok but there is a lot more background sound (yes I tried the different tips, the ones that helped a little made the ANC fluctuate more)
2) The app fails to connect to the product. I was able to connect it on my phone and change the settings but now when it connects to my phone right next to me and click on the product in the QCE app it says it can't connect and that the product should be in range.
3) The plastic on the product and case are cheap
4) Bose removed essential features like the ability to turn off in ear detection and the voice prompts (I turn them off and she still speaks).
5) The ANC will randomly go off while in my ears. Now I can't even connect to the app to change the settings even if there was a setting. It may have to do with in ear detection going haywire but still. I have never had this issue from their other products.
6) I couldn't test the long battery life, which is why I wanted them, because the ANC kept turning off.
I guess they have to go back to Bose
1) The ANC is actually worse than all of their previous earbuds, I have tried them all. They are still ok but there is a lot more background sound (yes I tried the different tips, the ones that helped a little made the ANC fluctuate more)
2) The app fails to connect to the product. I was able to connect it on my phone and change the settings but now when it connects to my phone right next to me and click on the product in the QCE app it says it can't connect and that the product should be in range.
3) The plastic on the product and case are cheap
4) Bose removed essential features like the ability to turn off in ear detection and the voice prompts (I turn them off and she still speaks).
5) The ANC will randomly go off while in my ears. Now I can't even connect to the app to change the settings even if there was a setting. It may have to do with in ear detection going haywire but still. I have never had this issue from their other products.
6) I couldn't test the long battery life, which is why I wanted them, because the ANC kept turning off.
I guess they have to go back to Bose
Response from bose.comBy Customer Service, October 7, 2024
Thanks for your review. We are sorry to hear about the issues you have encountered with your Bose earbuds. You are welcome to visit our support website here:
https://www.bose.co.uk/en_gb/support/articles/HC2654/productCodes/qc_earbuds_ii/article.html
Regards
Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2654/productCodes/qc_earbuds_ii/article.html
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Was Good but can be better and more practical
on October 8, 2024
Posted by: CG
Gender:Male
Length of ownership:1 month
Good but I do not like having different apps for different Bose devices, please get it together
Response from bose.comBy Jeff, Customer Support, October 15, 2024
Thanks for your feedback regarding the QC Earbuds! I'll be sure to pass on your comments regarding having different apps for different devices.
Jeff - Customer Support
Jeff - Customer Support
Written by a customer while visiting bose.com