Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White
Average customer rating
4.4
(205 Reviews)
Rating breakdown 205 reviews
5 Stars
129
4 Stars
49
3 Stars
16
2 Stars
5
1 Star
6
86%of customers recommend this product.
(
82 out of
95)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White
Customer Rating
2
Cruel joke - I would have picked a different model
on April 9, 2025
Posted by: bob2
- LED is too bright with no adjustment
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
+ Cooks food
I'm stunned that this product made it to market.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Microwave
on April 24, 2025
Posted by: HRR04
[This review was collected as part of a promotion.] The microwave works good we just need to get used to the chime when food is do e
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice microwave
on May 20, 2025
Posted by: Steve270
[This review was collected as part of a promotion.] Operation seems good so far. Volume of alerts and end time is low volume and barely noticeable.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance-but needs help with alert tones.
on May 29, 2025
Posted by: TekRep
[This review was collected as part of a promotion.] I'm giving the microwave a 5-star rating, because I've been a loyal Whirlpool customer for 40+ years. BUT as a senior citizen the choice of the alert tone frequencies that the designer selected >13 kHz or higher caused me to almost uninstall the unit due to the failure of the tone or alert sounds. Love the quality, finish, and functionality of this microwave, but what can be done to help seniors to hear when the appliance has completed it's cooking cycle???
Written by a customer while visiting whirlpool.com
Customer Rating
3
Tones are not audible.
on June 16, 2025
Posted by: als99
[This review was collected as part of a promotion.] Would have given 5 stars, but function tones are not audible, changing settings in the menu do not change the tone loudness.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Terrible under light placement and fan exhaust!
on December 20, 2024
Posted by: WhirlpoolsLastForever!
from Florida
[This review was collected as part of a promotion.] My last Whirlpool microwave (still going strong so I donated it) lasted 24+ years and I'm not sure I want this one to last that long! It works as it should even though the door sounds cheap opening and closing and it does not align perfectly with the number pad. This unit is also 1" taller and and deeper than my old one which is unfortunate. But the worst issue and a MAJOR PET PEEVE of mine is the underneath light for the range. They decided to put it at the back of the microwave (obviously someone who doesn't use their stovetop decided this!) and it illuminates my range knobs which completely blocks any light from reaching the actual pots on the stove and casts a weird shadow making it difficult to read the temperature settings on my new Whirlpool range. Dumbest design ever!! Also only has one exhaust filter area where my old one had two and this unit takes a tiny charcoal filter 1/3 the size of my old one. (Which had TWO). Like I said. It's okay but I don't love it.
Oh and just FYI... The top where the fan vents (if you don't have a vent pipe to the outside) seems unfinished and is WIDE open (so all your household dust will end up in there!!) which is a just plain stupid design.. not to mention the fan exhaust blows straight up my cabinet doors. I'm sure that's going to age well (eye roll). Overall, with this and the position of the rear light, if I had seen this unit in person I would have never bought it but that's what you get for making online purchases.
Oh and just FYI... The top where the fan vents (if you don't have a vent pipe to the outside) seems unfinished and is WIDE open (so all your household dust will end up in there!!) which is a just plain stupid design.. not to mention the fan exhaust blows straight up my cabinet doors. I'm sure that's going to age well (eye roll). Overall, with this and the position of the rear light, if I had seen this unit in person I would have never bought it but that's what you get for making online purchases.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features
on October 23, 2024
Posted by: goddess527
from Atlanta, GA
[This review was collected as part of a promotion.] I bought this a week ago and am sort of glad I did. However, I was disappointed that no owner-user directions came with the unit or were available for download on the website. I have had to do trail and error to figure out this unit. Also concerned that the door will not hold up to daily usage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 20, 2024
Posted by: Malik
I bought 3 days ago and microwave handle is getting hot we can’t hold it my son touch the handle it was too hot ..
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 23, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6425qxM6F or Direct Message on Instagram at http://spr.ly/6426qxM62, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case #611306
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com