Customer reviews from kitchenaid.com
KitchenAid - 1.9 Cu. Ft. Microwave Hood Combination with Auto Functions - Stainless Steel
Average customer rating
4.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
42
4 Stars
27
3 Stars
17
2 Stars
3
1 Star
2
76%of customers recommend this product.
(
44 out of
58)
Customer Reviews for KitchenAid - 1.9 Cu. Ft. Microwave Hood Combination with Auto Functions - Stainless Steel
Customer Rating
2
Can't hear buzzer!
on August 18, 2025
Posted by: Mike3537
from Gainesville GA
[This review was collected as part of a promotion.] We are seniors and cannot hear the buzzer when cooking is done. We set the tone and sound to high but without any change. Help!
Had to send back the first microwave because the Keypad numbers and icons were not aligned over the actual switches underneath. We had to push 1/2" below the number to get the switch to activate.
Had to send back the first microwave because the Keypad numbers and icons were not aligned over the actual switches underneath. We had to push 1/2" below the number to get the switch to activate.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 25, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 766916.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Seems great so far!
on April 14, 2025
Posted by: Just Sarah
from Charlotte, NC
[This review was collected as part of a promotion.] So far so good! We've been using the microwave for less than a month but the functions I've used so far seem to be working well. I'm happy with the "soften" feature, as my old microwave used to melt the butter so unevenly instead of soften it. This seems to do well with those types of settings.
If I could change anything, it would be the sensitivity of the buttons. I feel like I really have to mash them to have the sensors pick up on the "press".
If I could change anything, it would be the sensitivity of the buttons. I feel like I really have to mash them to have the sensors pick up on the "press".
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor features
on April 23, 2025
Posted by: Why buy?
[This review was collected as part of a promotion.] I've used this appliance for about 5 weeks. I'm not impressed. Oh yes, it cooks/warms up things. However, the touch pad is sometimes/sometimes not sensitive on the touch pad. But worst of all the unit does not chime when when cook cycle is finished. Nor does the unit chime when timer completes cycle.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 24, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 712788.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
good
on June 17, 2025
Posted by: Sunnyside Drive
from Scottsdale, AZ
[This review was collected as part of a promotion.] The microwave works as it should except for the beeper. I have read the manual & followed the instructions for turning on the beeper & adjusting the volume but even at level 3, it is barely audible.
2 OTHER ISSUES:
It should have been made with more wattage.
It's hard to keep it fingerprint free.
2 OTHER ISSUES:
It should have been made with more wattage.
It's hard to keep it fingerprint free.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on July 30, 2025
Posted by: New User San Diego
[This review was collected as part of a promotion.] Builder installed this microwave, and I use it daily for cooking for a month. Very easy to use and it is very quiet when it is running.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on September 17, 2025
Posted by: CavyMom
[This review was collected as part of a promotion.] Best microwave I have had in years. The short cuts for 30 seconds, 1, 2, and 3 minutes make it so fast and easy to use. The turntable is on the small side but it works great for our family and cleaning it is very easy. Overall very happy with this microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the touchscreen
on October 10, 2025
Posted by: Paulmb
[This review was collected as part of a promotion.] First time owning a KitchenAid microwave and love it so far!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Noise level
on November 3, 2025
Posted by: doug1111!
from littleton, colorado
[This review was collected as part of a promotion.] Fan is way too noisy during operation and heating cycle
Written by a customer while visiting kitchenaid.com