Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.4
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
121
4 Stars
43
3 Stars
16
2 Stars
5
1 Star
6
85%of customers recommend this product.
(
74 out of
87)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
4
whirlpool is reliable
on April 12, 2025
Posted by: reliable company
[This review was collected as part of a promotion.] There's an extra step that needs to be taken after the buzzer goes off. You have to the stop clear button to go back to the time display. That's unnecessary. One other important thought is that your buzzer is a very high pitched sound. When people lose their hearing as they get older, they lose it in the higher frequency first. You should consider changing it to a deeper sound.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Terrible under light placement and fan exhaust!
on December 20, 2024
Posted by: WhirlpoolsLastForever!
from Florida
[This review was collected as part of a promotion.] My last Whirlpool microwave (still going strong so I donated it) lasted 24+ years and I'm not sure I want this one to last that long! It works as it should even though the door sounds cheap opening and closing and it does not align perfectly with the number pad. This unit is also 1" taller and and deeper than my old one which is unfortunate. But the worst issue and a MAJOR PET PEEVE of mine is the underneath light for the range. They decided to put it at the back of the microwave (obviously someone who doesn't use their stovetop decided this!) and it illuminates my range knobs which completely blocks any light from reaching the actual pots on the stove and casts a weird shadow making it difficult to read the temperature settings on my new Whirlpool range. Dumbest design ever!! Also only has one exhaust filter area where my old one had two and this unit takes a tiny charcoal filter 1/3 the size of my old one. (Which had TWO). Like I said. It's okay but I don't love it.
Oh and just FYI... The top where the fan vents (if you don't have a vent pipe to the outside) seems unfinished and is WIDE open (so all your household dust will end up in there!!) which is a just plain stupid design.. not to mention the fan exhaust blows straight up my cabinet doors. I'm sure that's going to age well (eye roll). Overall, with this and the position of the rear light, if I had seen this unit in person I would have never bought it but that's what you get for making online purchases.
Oh and just FYI... The top where the fan vents (if you don't have a vent pipe to the outside) seems unfinished and is WIDE open (so all your household dust will end up in there!!) which is a just plain stupid design.. not to mention the fan exhaust blows straight up my cabinet doors. I'm sure that's going to age well (eye roll). Overall, with this and the position of the rear light, if I had seen this unit in person I would have never bought it but that's what you get for making online purchases.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features
on October 23, 2024
Posted by: goddess527
from Atlanta, GA
[This review was collected as part of a promotion.] I bought this a week ago and am sort of glad I did. However, I was disappointed that no owner-user directions came with the unit or were available for download on the website. I have had to do trail and error to figure out this unit. Also concerned that the door will not hold up to daily usage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 20, 2024
Posted by: Malik
I bought 3 days ago and microwave handle is getting hot we can’t hold it my son touch the handle it was too hot ..
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 23, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6425qxM6F or Direct Message on Instagram at http://spr.ly/6426qxM62, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case #611306
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great buy
on October 22, 2024
Posted by: Mpena
[This review was collected as part of a promotion.] I had this for 2 weeks and so far it is working great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love our Microwave!
on October 27, 2024
Posted by: Debra
[This review was collected as part of a promotion.] We recently replaced our old Whirlpool microwave - everything is great. On thing I really wish they had was a subtle backlighting for the Display pad so you can see what you are doing at night. Just a suggestion, but otherwise we are quite happy.
Written by a customer while visiting whirlpool.com
Customer Rating
2
It works fine, but the preset function are useless
on November 20, 2024
Posted by: Debsreview
from Indiana
[This review was collected as part of a promotion.] A little background, we bought it because we like our Whirlpool Washer, Dryer and Refrigerator. So far, we absolutely hate this microwave, but due to the return policies of the big box store we are stuck with it. We bought it because of the preset features that have turned out to be a disaster. The only preset that seems to work properly are the potato and oatmeal. If you use dinner plate and some of the others, you end up with rubber. The absolute worst one is the beverage preset. I would like to know who programmed a cup of coffee or a cup of milk to cook for 90 seconds! Do you know what happens to an 8-ounce cup of coffee if you let it go for 90 seconds? I imagine it could cause some cheaper cups to break. Another thing, why do we have to hit cancel when the microwave is done cooking? We must hit cancel every single time something is done. This microwave is a total waste of money, don't buy it because you can't use the presets, and you must hit cancel every single time your food or drink is finished cooking. We paid extra for this because we wanted all the nice features. We should have just purchased a cheap one because we must do things the way you did on a 1980s microwave. It really stinks, because I cook ahead and freeze meals. When you buy an overhead microwave, you can’t exactly test it out for a few days before hanging it. We are stuck with it because of the stupid appliance return policies of the big box store we purchased it from. The only good thing I can say about it is that it looks nice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2024
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 627516
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 627516
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Microwave
on November 25, 2024
Posted by: Breckbear1
[This review was collected as part of a promotion.] Hard to find a white appliance, but we did. Size is perfect for defrosting larger foods. The on/off turntable function is a great feature. Setting for clock and sound are very confusing and not easy to set up.
Written by a customer while visiting whirlpool.com