Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless Steel
Average customer rating
4.3
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
97
4 Stars
41
3 Stars
13
2 Stars
5
1 Star
6
82%of customers recommend this product.
(
61 out of
74)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Faulty product
on February 12, 2025
Posted by: Don1990
from Clermont, FL
[This review was collected as part of a promotion.] This microwave came with the new home we bought at the end of Jan, 2025. It was faulty at the beginning. Sometimes it doesn't heat up the food. I am in contact with the builder KB Home and Whirlpool to ask for a replacement. But so far, my request has been denied. They only offered the repair under warranty. We bought a new microwave, not a repaired one. It didn't work properly on day one. We have the right to ask for a replacement or refund. But neither the builder nor Whirlpool seems to understand our point.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 675358.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Suggested changes!
on March 13, 2025
Posted by: Mary
from Gallatin, TN
[This review was collected as part of a promotion.] I am still getting adjusted to this microwave. My main complaint is that the alarm ring is too soft. As well as the timer alarm. It's hard to hear. I have been carrying a second timer on me. The light really does not need 3 levels, high and low is sufficient.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Microwave for the Price
on March 22, 2025
Posted by: bmccaffe
from Florida
[This review was collected as part of a promotion.] I’ve had this microwave for a few weeks, and it has been great! I had replaced a 10 year old Whirlpool unit, and this current one is a bit quieter and more efficient than the last. The fan works well with the three speeds when I’m cooking only range top. The popcorn sensor is surprisingly accurate; not many kernels left in the bag. The fingerprint resistant finish looks great and is a noticeable improvement to me from the old unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on March 22, 2025
Posted by: cam90
from Leominster, Massachusetts
[This review was collected as part of a promotion.] It was time to replace our microwave. When we purchased our condo the builder put in Frigidaire appliances, that was 9 years ago. When we started looking for a new microwave we knew it had to be a Whirlpool since their products are dependable, well designed and affordable. I am extremely impressed with all the features and functionality.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks nice, unsure about cleaning inside *too new"
on March 22, 2025
Posted by: Dishwasher
[This review was collected as part of a promotion.] We purchased this this 1/11/25 and it was delivered and installed 1/18/25 (minus an instruction booklet an issue for me) It is not easy to operate esp without instructions. Not accustomed to having to having to push stop when I remove the reheated/cooked item Terrible time trying to set the sound on the timer(still too low) and it does not let you know when it is done unless you are right in front of it.
Where is the promised rebate?
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Value Microwave Oven
on March 27, 2025
Posted by: Paul
from Denver, Colorado
[This review was collected as part of a promotion.] Has all the functions we need day to day. Love the sensor cooking features. Looks great with our other stainless appliances. Feels well built when opening and closing the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too many features
on April 3, 2025
Posted by: I do not have one
[This review was collected as part of a promotion.] Too many buttons. Not easyto figure out how to use basic functions
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 3, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #703872.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #703872.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cruel joke - I would have picked a different model
on April 9, 2025
Posted by: bob2
- LED is too bright with no adjustment
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
+ Cooks food
I'm stunned that this product made it to market.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com