Customer reviews from lockly.com
Lockly - Flex Touch Pro Retrofit Smart Lock - Satin Nickel
Average customer rating
5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Lockly - Flex Touch Pro Retrofit Smart Lock - Satin Nickel
Customer Rating
5
Satisfied
on November 3, 2023
Posted by: Sis10
from CT
Gender:Female
Best lock ever. Peace of mind when you leave your home and you don’t have to worry about leaving your keys behind.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing lock
on October 8, 2023
Posted by: Saager82
from Michigan
Gender:Male
I love how easy it was to install and setup. I'm also enjoying the bluetooth side of the lock. I can have my door unlocked before I even walk up to it
Written by a customer while visiting lockly.com
Customer Rating
5
who need a key when you can use your finger?
on September 5, 2024
Posted by: James Anderson
from Atlanta
Gender:Male
Glad that I got this. Adding a fingerprint sensor to my door was the best purchase i have made so far this year. It save me all the time when I was looking for my key, or all those days when I was checking if I brought my keys with me. The fingerprint is fast and accurate, and I got a notification whenever my kids comes home. Thank you for a product that really works!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Talked to a real person!
on October 1, 2025
Posted by: WCHCFP
from Colorado
Gender:Male
It's so nice to be able to talk to a real person to get help. She had me reset (unplug and re-plug the power cord) the vision connect hub. That step was not in the directions I had received to update my firmware. After resetting the hub everything worked fine. However, earlier the Lockly app directed me to install a new app, Lockly Home, I was also able to learn from her that I should delete that new app.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 3, 2025
Thank you for sharing your experience! We're so glad to hear that our support team was able to assist you quickly and that speaking with a real person made the difference. Sometimes a simple reset—like unplugging and re-plugging the Vision Connect Hub—can do the trick, and we're happy we could guide you through that step. We also appreciate your patience with the app update confusion, and we’re glad we could clarify that Lockly Home wasn’t needed in your case. We’re here whenever you need us — and we truly appreciate you being part of the Lockly family! Warm regards, The Lockly Team
Written by a customer while visiting lockly.com