Customer reviews from lg.com
LG - 1,440 Sq. Ft. 23,000 BTU 230V Smart Window Air Conditioner with Supplemental Heat Function - White
Average customer rating
3.9
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for LG - 1,440 Sq. Ft. 23,000 BTU 230V Smart Window Air Conditioner with Supplemental Heat Function - White
Customer Rating
2
on June 23, 2025
Posted by: Katherine Flinn
from Texas
The heating and cooling functions work great but there is an issue of mold forming.
Pros: Features/Settings
Quality
1
Features
3
Value
2
Response from lg.comBy Ryan, LG Digital Care Team, June 25, 2025
Hey there, Katherine! We would love to give you tips on managing and cleaning mold with your LG AC. You can check out these tips here: https://www.lg.com/us/support/help-library/lg-air-conditioner-regular-ac-maintenance--1343073009426. If you have any additional questions or concerns you'd like to discuss, we would love to chat more on social media. Tag us or send us a private message @LGUSSupport. We would love to help further! ~ Ryan
Written by a customer while visiting lg.com
Customer Rating
3
Bad blower
on January 8, 2025
Posted by: Calico01
[This review was collected as part of a promotion.] Installed unit in June of 2024, AC work great, starting using the heater and the blower stop working.
Response from lg.comBy LG Digital Care Team - Diego, January 22, 2025
Hey there! The comfort of your home is important to us, and we’re here to assist with your heating concerns. A blower issue can sometimes stem from the thermostat settings, a clogged air filter, or a component that may need attention. Send us a private message on social media @LGUSSupport so that we can connect and discuss what options are available to get your house nice warmed up. We’re committed to helping you get your unit running smoothly again! ^Diego
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on September 17, 2024
Posted by: 536 LGThin AC
Love the LG Thin App. I love how I can set the temperature.
Response from lg.comBy LG, March 24, 2026
Hi, Mary! We appreciate you sharing your experience with the LG ThinQ App, and it’s great hearing how much you enjoy adjusting the temperature on your LG Air Conditioner right from your phone. That kind of smart control really brings convenience to a whole new level! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great unit!
on August 14, 2024
Posted by: Mom86
We bought this during the heat of the summer and it has done great keeping up! Has worked great! Very impressed, and was simple to set up. Haven't tried the heater yet, but we will soon as winter hits! I'm sure it will do great just like the A/C!
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 27, 2026
Hi! love the confidence in this review — your LG Air Conditioner sounds like it’s been the MVP of your summer. Smooth setup, strong cooling, and ready to tag in for winter? That’s the kind of year‑round performance we like to hear about. If you ever need anything down the line, you can always reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Easy to use
on August 7, 2024
Posted by: Clickshot
from Malverne NY
[This review was collected as part of a promotion.] Bought 3 weeks ago. Seems to be working well. It’s a little noisy and takes about an hour to cool the space. Time will tell how reliable it will be over time.
Pros: ease of use
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Works great
on July 23, 2024
Posted by: Okguy
from Oklahoma
Have had this unit for 2 weeks and am very pleased. It was easy to install and has worked flawlessly through some very hot temperatures.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
on July 16, 2024
Posted by: TC for LG
We bought this a/c 2 weeks ago right when it was the hottest in Ga. It works great & keeps the lake place cool!!!
Written by a customer while visiting lg.com
Customer Rating
1
LG Air Conditioner
on June 29, 2024
Posted by: LG 24000 btu
from Nashville, Tennessee
[This review was collected as part of a promotion.] Extremely disappointed with this Air conditioner. Seems like the compressor failed after only four days of use. I will never buy LG products again.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG Air Conditioner, model LW2423HRSM, failed on you after only four days of use. I can imagine how frustrating and disappointing it must be to experience such a failure.
Firstly, I want to acknowledge your frustration and disappointment. We understand that having a faulty product is not acceptable, especially when it's a new appliance. It's unacceptable that the compressor failed so quickly, and for that, I apologize.
I can assure you that we take product quality and reliability very seriously. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Firstly, I want to acknowledge your frustration and disappointment. We understand that having a faulty product is not acceptable, especially when it's a new appliance. It's unacceptable that the compressor failed so quickly, and for that, I apologize.
I can assure you that we take product quality and reliability very seriously. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com