Customer reviews from lg.com
LG - 1400 sq. ft. 23,000 BTU 230V Smart Window Air Conditioner with Heat - White
Average customer rating
4.1
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for LG - 1400 sq. ft. 23,000 BTU 230V Smart Window Air Conditioner with Heat - White
Customer Rating
5
Love this AC
on June 10, 2024
Posted by: Bob4244
I bought this a couple of months ago. This AC unit cools my entire house! I didn't think it would be able to cool the bedrooms since it is installed in the living room, but it does!
Pros: Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Cools great
on June 24, 2024
Posted by: Dan1961
from Chatsworth, Georgia
[This review was collected as part of a promotion.] cools great and would have been 5 stars except it is I little louder than I expected.
Pros: battery, camera
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
LG Air Conditioner
on June 29, 2024
Posted by: LG 24000 btu
from Nashville, Tennessee
[This review was collected as part of a promotion.] Extremely disappointed with this Air conditioner. Seems like the compressor failed after only four days of use. I will never buy LG products again.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG Air Conditioner, model LW2423HRSM, failed on you after only four days of use. I can imagine how frustrating and disappointing it must be to experience such a failure.
Firstly, I want to acknowledge your frustration and disappointment. We understand that having a faulty product is not acceptable, especially when it's a new appliance. It's unacceptable that the compressor failed so quickly, and for that, I apologize.
I can assure you that we take product quality and reliability very seriously. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Firstly, I want to acknowledge your frustration and disappointment. We understand that having a faulty product is not acceptable, especially when it's a new appliance. It's unacceptable that the compressor failed so quickly, and for that, I apologize.
I can assure you that we take product quality and reliability very seriously. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
on July 16, 2024
Posted by: TC for LG
We bought this a/c 2 weeks ago right when it was the hottest in Ga. It works great & keeps the lake place cool!!!
Written by a customer while visiting lg.com
Customer Rating
5
Works great
on July 23, 2024
Posted by: Okguy
from Oklahoma
Have had this unit for 2 weeks and am very pleased. It was easy to install and has worked flawlessly through some very hot temperatures.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Easy to use
on August 7, 2024
Posted by: Clickshot
from Malverne NY
[This review was collected as part of a promotion.] Bought 3 weeks ago. Seems to be working well. It’s a little noisy and takes about an hour to cool the space. Time will tell how reliable it will be over time.
Pros: ease of use
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great unit!
on August 14, 2024
Posted by: Mom86
We bought this during the heat of the summer and it has done great keeping up! Has worked great! Very impressed, and was simple to set up. Haven't tried the heater yet, but we will soon as winter hits! I'm sure it will do great just like the A/C!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on September 17, 2024
Posted by: 536 LGThin AC
Love the LG Thin App. I love how I can set the temperature.
Written by a customer while visiting lg.com