Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
4
Great Coffee but inconsistent machine
on January 26, 2023
Posted by: Nan1922
from Los Angeles, Ca
[This review was collected as part of a promotion.] I love the coffee and espresso this machine makes but we’ve had issues with the machines. Our first one stopped working, worked again, then was inconsistent with the ounces brewed, then leaked, and ultimately stopped working altogether. Nespresso’s customer service is great and they helped us every time we contacted them. They ultimately sent us a new machine. I think ounces brewed are still off sometimes but we’ve had no other issues so far. We’re only had the new machine for 2 weeks so I hope it continues to work without any other issues
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for review. We are glad to see you were able to receive a replacement Vertuo Next machine through our Machine Experts. If you have any questions or concerns about the function of your new machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love me some fancy coffee...
on January 30, 2023
Posted by: MNCruzn
from Twin Cities, MN
[This review was collected as part of a promotion.] We're had our Vertuo for about a month and it's been a great adventure, trying out new types of coffee and espressos. Love that we aren't making a pot of coffee and throwing most of it away. Plus the quality and consistency of the pods get you your favorite coffee exactly the same every cup. Glad we purchased!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Looks good and makes great coffee
on February 11, 2023
Posted by: Rfmat1950
from Eastern, Pa
[This review was collected as part of a promotion.] I have to say, I was a drip coffee guy for years (and I do mean years) and I was a bit of a skeptic as to how good this machine and coffee could be. While on vacation with my family, the place we were in had one and some coffee with it. After trying it I was sold. The machine worked great and made really good coffee. Stupidly simple to use and makes single cups in a flash. Pods are a little on the expensive side but their assortment is super and having only one cup a day, it’s not a drain on my bank account. I love this machine and would recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Went through two in six months
on February 13, 2023
Posted by: MalWill
from AL
Within months of owning our machine we started receiving the red light and it wouldn't brew a cup of coffee whatsoever. After cleaning/ descaling and troubleshooting with tech support, they sent us another machine. After 6 months that machine started to do the same thing and also was leaking coffee from the bottom of the machine. Needless to say they are sending us another type of Vertuo machine and we hopefully will have better luck with it. It was wonderful when it did work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello, thank you for your review. We are disappointed to hear about your negative experience with the Vertuo Next. We are glad that you were able to speak with a machine expert and we are happy to know that a new Evoluo machine is on its way to you. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nice coffee but questionable machine
on February 17, 2023
Posted by: KB1
from MI
I too have had issues with the Vertuo next machine. Initially it would not dispense coffee but would run a clean cycle. Then it started to flash orange on the button.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Next is a bust
on February 22, 2023
Posted by: Ines44
from Fort Lauderdale
I am a longtime Nespresso lover. I had the Evoluo for many years but it stop working. We decided to get the Vertuo Next. During the 1st wk it worked great. Then the dreaded water leak began. Water accumulates in the discarded pod holder and eventually will overflows. Coffee brewed was not the full amount. In the (2) months we had the Next this problem accrued 4 times. I called customer service and as usual they were great. They offered to send me a new machine and I opted for the Vertuo Plus. Skip the Next and get the Vertuo Plus or the Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review. We certainly understand your frustration, and we're glad to see that a new machine is on the way. We are available 24/7 at 800-562-1465 should you need any additional machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee, awesome machine
on February 27, 2023
Posted by: H3
from Miami
[This review was collected as part of a promotion.] Bought this machine a few weeks ago and it’s awesome. Looks slick and the coffee is rich and perfect
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on February 27, 2023
Posted by: Steve
from Cheshire Connecticut
[This review was collected as part of a promotion.] I bought this two weeks ago and it has been amazing! My wife and I love the coffee and espresso shots.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA