Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Great coffee, not great reliability
on November 23, 2021
Posted by: tydg94
from Boston, MA
Title says it all. First machine quit working after 10 months. Nespresso sent a replacement and that one lasted 3 weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Tydg94, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!!!
on November 27, 2021
Posted by: Abby
from Michigan
I bought this machine in November 2020 and it worked amazing for the first 11 months. Then randomly I could not get it to brew for the life of me. It seems to be a consistent issue where it starts to brew, blinks two orange lights and then nothing. I’ve wasted so much money on unused pods and so much time trying to get it to work! I ended up getting a replacement machine, which started doing the same exact thing only two/three weeks later. This machine is extremely frustrating and not worth your time! Thankfully, the awesome Nespresso team is sending me a new model but they need to discontinue the VertuoNext. There is no reason I should go through two machines within a year, both having the same unresolvable issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review, Abby. We are disappointed to learn about your issues with the Vertuo Next machine and are glad you were able to speak with a machine expert to exchange your machine. The two blinking lights you experienced can be the result of user error, such as the machine head not being fully locked, the brew unit being unable to rotate, etc.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT buy
on November 29, 2021
Posted by: Sandy S
This is my third type of Nespresso machine. It is absolutely horrendous and I am so disappointed because I love my other two. I have already had to have a new one sent from Nespresso and will have to have another one sent now. Absolutely ridiculous that they keep selling this faulty product!!! If you want constant heavy leaking and mold then this is the machine for you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Sandy. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Pretty....Loud
on December 3, 2021
Posted by: Soundmound
from Washington State
Bought this machine to replace the original Vertuo we purchased as a refurbished unit several years ago. While this Teal and Rose Gold machine is exceptionally attractive to look at it has some glaring flaws. 1. It is way louder than the original, at an obnoxious level. Do not expect the wife to sleep through your first cup. 2. The water tank is a pain to deal with. If you have it under a cabinet and you don't pull it out and check it before you brew there's a high likelihood you can accidentally brew a half cup, Super annoying, but hey it's 5.5 inches wide so yeah.... 3. Crema is different than the original. The bubbles created are much larger in size than the original machine. 4. It's always wet inside. The cup receptacle retains water, when you open the lid there's leak down into the spent cup well. Seems kind of flawed in it's design that way. 5. Locking the lid is now a two handed operation. The original machine we could do the whole thing one handed, heck with a couple fingers if you have the grip strength, not so on the Next. So, buyer beware, newer is not always better. Buy an original and you'll probably have it a decade with proper maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, David. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on December 14, 2021
Posted by: Alexus
Broke after one month of use, started leaking water everywhere & then completely stopped working all together. Too expensive to be broke after a month of use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Alexus. We share your disappointment that your Nespresso VertuoNext machine is leaking.. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted 18 months
on December 26, 2021
Posted by: Plus machine
from Minnesota
Very helpful in trying to fix it and they were successful for about five days. After that it’s crapped out completely. My old one is still going strong, the new one is much cheaper construction
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Adam. We stand behind our machines and we are always here to help. We're glad to see that you'll be receiving a different model. Should you run into any further issues, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but pick another machine
on December 27, 2021
Posted by: Amber
from Iowa
We purchased our first vertuo next machine and it didn’t work from the beginning. Customer service was amazing and we were able to get a new machine and send the other back. I wrote a review saying how much I loved this machine…. 3 months down the road this machine stopped working. We trouble shot with an expert, again. This was after trouble shooting, on our own, for several days. Because our machine is still under warranty they’re going to replace it. We will NOT get the next model this time. Clearly something is off on the parts end. It’s nearly the same issue that our other machine started off with. We recommend vertuo but we do not recommend the next model. Bummer that we have several carafe sleeves which will only work with the next model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Amber. This is certainly not the experience we intend for our valued customers like you. We are glad to see that you'll be receiving the Vertuo Evoluo this time. We are always here to help. Enjoy your new machine!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please please do not buy!
on January 14, 2022
Posted by: Lyddie
from Phenix City, AL
I have had this machine for a month and already it has stopped working. None of the troubleshooting fixed whatever issue. Customer service was excellent to work with though. They offered to exchange the machine for another one free of charge and giving me a shipping label to return this one. It's sad bc I got the teal/rose gold one and it is absolutely beautiful, but it lasted no time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thanks for your review, Lydia. We understand your Vertuo Next has been replaced, however your preferred color not available. If you need any additional assistance, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA