Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Doesn’t work
on August 31, 2021
Posted by: Anonymous
from New jersey
I buy this machine few month ago and doesn’t work show me only orange light I cleaned but I had a few week. With the same issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465, where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Worth The Money
on September 7, 2021
Posted by: sjuu
from New York
This nespresso machine was a gift to me for my birthday and I was super psyched to make good use of it because I'm such a coffee drinker. The machine was great at first until I ran into the first issue. Water kept leaking out of the water capsule and to this day, I'm still unable to figure out why. I made sure the water capsule was securely in its place but water would still leak out. There was one time when my kitchen counter and floor was flooded with water because of the leakage. Extremely frustrating to deal with first in the morning when you just want to enjoy a nice cup of coffee. Second and most frustrating thing of all is that there were multiple times when the machine wouldn't brew the coffee. I've gone on Nespresso's troubleshooting page for my machine and followed the steps to clean and reset machine to factory mode but nothing would fix the issue. The only thing I noticed was in order to fix the issue was to not use the machine for a while. I've reached out to nespresso several times but the ball was dropped and no real solution was offered to me. Now, I'm stuck with the same issues since Friday where the machine wouldn't brew. I would not recommend this machine since there are so many defects to it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on September 12, 2021
Posted by: Upset
from NYC
Not a very well designed machine. This thing started leaking and would not take the commands to clean it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 13, 2021
Thank you for your review. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Grows MOLD!
on September 24, 2021
Posted by: Coffee fiend
from Pismo Beach, CA
We have 2 of these machines-plus a Original and a Vertuo. One of these Plus machine is made by DeLonghi and the other by Breville. They both have this rubber tube for steam -I'm guessing?- though the Vertuo doesn't have that problem. Coffee leaks out of that tube-that feeds into the capsule container. Mold forms within a day so it has to be cleaned all the time. No mention of this anywhere in the literature or in the details on the website. We found out when we went to move the machine and coffee leaked all over! The Breville gets so clogged up with coffee residue that it won't even close properly. We went back to our old Vertuo machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not my favorite machine
on October 19, 2021
Posted by: Fran40
I bought this machine as an "upgrade" to my VerturoPlus machine of three years (with no problems) and haven't been a fan since day one. Significantly louder than the VerturoPlus, the capsule ejector works about once every 20 times, and the container the capsules fall in gets moldy after a couple days, so I grab the pod out every time now and wipe out the machine to prevent any build up. If I wouldn't have given away my VerturoPlus, I would return this machine. I would not recommend this machine over the VerturoPlus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We're happy to provide you with further assistance with your VertuoNext machine and feel confident we can resolve the issues mentioned. The machine comes with a one-year warranty and we offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Much noisier & heavier than my Vertuo
on October 20, 2021
Posted by: Sunshine
from Orlando&Tampa, FL
Purchase this “smaller footprint” Vertuo Next to use in interim work rental place. It is quite loud, brews the same as Vertuo at home, but heavier although smaller footprint.
Should have bought another Vertuo…
Should have bought another Vertuo…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, October 22, 2021
Hi, Sunshine. Thank you for your review. We are sorry to learn you were not happy with the Vertuo Next machine as it is louder than your machine at home. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
AWFUL MACHINE - TERRIBLE QUALITY - LEAKS!!
on October 30, 2021
Posted by: CUP OF BRIAN
from NEW JERSEY
BEWARE!!! - I HAD 4 MACHINES REPLACED AND THEY KEEP BREAKING AFTER 1 MONTH. LEAKS EVERYWHERE AND FAILS TO MAKE A CUP OF COFFEE. KNOWN ISSUES WITH THIS MACHINE, CHOOSE ANOTHER MACHINE TO AVOID ISSUES
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 1, 2021
Hi Cup Of Brian. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. We are, however, happy to see you were able to speak with a Machine Expert and set up a replacement for your machine to the Evoluo machine. Once you have received your replacement machine, please contact us to complete the registration. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable at all!
on November 8, 2021
Posted by: kila
from Fountain Valley, CA
I bought the first one, which was only worked for 2 months. Replaced the second one, which was still not good, stopped working after 2 months, wasted so many capsules. Replaced it again with Evoluo, which gave me the leaking water tank, not even work at all. Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Sheila. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Evoluo comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA