Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Stopped working after 3 months
on March 7, 2022
Posted by: Al
from charlotte
Love the coffee, however the machine sadly stopped working after 3 months of purchase. Tried making coffee, normal light, sound went on, and then an orange flashing light. We tried descaling, cleaning, water cycles, and everything recommended off their website, but it did not fix it. We are getting a replacement however I am now worried about the replacement breaking after a few months. Also wasted a bunch of coffee pods while trying to get the old one working. I would not recommend purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
always having issues
on March 7, 2022
Posted by: ACM123
from Fort Lauderdale, FL
I purchased this and they claim that the descaling is only once every few months and its not. Its much more often and always when i am running late.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on March 7, 2022
Posted by: Tobi
Just google ‘Vertuo Next Leaking’ - the internet is full of complaints. Obviously, these machines have a design flaw but Nespresso don’t care: very conveniently for them, my machine broke down two weeks after the meager 1-year warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it at first
on March 9, 2022
Posted by: Nick
from Waterloo, IA
We loved it when we got it. It lasted about a year, customer service sent us a free replacement after trying to troubleshoot over the phone. Now the replacement is messing up in under a year. Great and fun machine when it works. But sadly, it doesn't work very well…
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're disappointed to hear this. We are available through our toll-free number if you need assistance with your replacement Vertuo Next, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fail often
on March 9, 2022
Posted by: Sasquatch58
from Albuquerque NM
I'm now waiting for my fifth Nespresso machine. I received one as a gift a little over 14 months ago and four have failed. While Nespresso has graciously replaced each one, I'm tired of dealing with failed machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on March 12, 2022
Posted by: LL
from Prairie Village, KS
Received as gift around december 2021. After 2 weeks of non use, it would not brew coffee. Have tried all the videos to start up, clean and descale. Not sucessful. L Labinski
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stops working
on March 13, 2022
Posted by: Nes27C
from New York
We got this machine replaced TWICE in 5 months because it would stop brewing coffee. When you press the button it would heat up then show 2 orange blinks and then stop working. First I thoight I needed to descale it but that didn’t work. Nespresso customer service is great so they sent us a THIRD replacement but this time we asked them for a different machine so they sent us the Evuolo. Fingers crossed for that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a replacement Evoluo machine. Please be sure to register the machine's Serial Number, so we can assist you should you have any further questions or concerns. We offer lifetime troubleshooting support with prompt and comprehensive assistance at 1-800-562-1465. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really miss my original Vertuo
on March 13, 2022
Posted by: pmarkley96
from South Portland, ME
I had my original Vertuo for 4 years and it was incredibly dependable: between my wife and I we average over 1,000 pods a year, and it had no issues until after 5,000ish brews. The tech couldn’t troubleshoot it over the phone, so we thought we’d replace it with the Next. What a mistake!
If I go more than two sleeves without running the cleaning cycle, I am guaranteed that the machine will not be able to brew a pod. So more or less every morning, I brew myself a coffee and then run a cleaning cycle. The descaling kit didn’t make a difference, this machine just accumulates build up. This was a hard earned lesson: I’ve probably lost at least 30 pods trying to brew, having the machine tell me it can’t read the pod, and then being unable to grab the pod when I open the lid. Between the lost pods and the 30 or so ounces of water I use to clean the machine every day, just incredibly wasteful.
Lastly, from a design perspective, the water on the back is a pain. The machine sticks way out from the wall. If you want a NESPRESSO machine get the Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please be aware, the water tank is adjustable on the VertuoNext and can be maneuvers to fit the space you place it in. Please call at your earliest convenience for any further questions or concerns. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA