Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
3 machines in 3 months :(
on February 16, 2022
Posted by: Michelle
This review is specifically about the machine. Nespresso has been wonderful in their customer service, but I still had a terrible experience with my Vertuo Next. I bought this on Black Friday after MONTHS of waiting. It worked flawlessly for about a month and a half, then had to get it replaced after it stopped brewing mid-January. Today it's mid-February and the new one stopped working - they're replacing with a Vertuo instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delighted that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. The Cleaning Cycle for any VertuoLine machine should be performed weekly, to prevent coffee grind build up. If you ever need support with your Nespresso machines, we offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
leaking, stained cabinets
on February 20, 2022
Posted by: 2messyamess
from portland,or
Enjoyed the brew for 40 days (just passed 30 day return policy), when it doesn't pour water out the side and over fill the cup, dripping coffee down to the floor. Permanent cabinet stain and wet mess.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 22, 2022
Posted by: Kathy57
from New York
I bought this for my daughter for Christmas against my better judgment after reading the reviews. The first one wouldn't brew coffee after the first cup. It is supposed to connect to your phone so you can troubleshoot any issues but it lost the connection immediately and just said no machine found. I returned it and bought a second one figuring we couldn't get two bad ones in a row. Was I ever wrong!! The second one lasted two days before the issues started. It had a blue light on top and wouldn't brew coffee. (there is no mention of a blue light in the manual). My daughter called the help line and after requesting that she perform a long series of button pressing and unplugging it brewed a single cup of coffee. The response from Nespresso was that she was "all set". They told her the blue light was either a chip malfunction or condensation in the machine (even though she had only made two cups of coffee at that point). It has required at least one reset every day to get a cup of coffee and many days it just won't work at all. And like the previous machine, it will not connect to her phone when it is having an issue. She has made several calls to Nespresso with no real offers to correct the issue. And yesterday she discovered it has been leaking and ruined the top of her coffee stand. We have a Vertuo Plus and love it so I have ordered one for her. Believe the reviews you see and stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 23, 2022
Thank you for your review. We are sorry to learn that your daughter’s Vertuo Next machine is not working to her satisfaction. The Vertuo Next machine comes with a one year warranty from the date your daughter received the gift, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We encourage your daughter to call our toll-free number at her convenience, and request to speak to a machine expert, to find a solution. We are available 24 hours a day and 7 days a week for your convenience. We look forward to assisting your daughter at the time of her call.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last more than a year
on February 23, 2022
Posted by: Ilyam
from New Haven, CT
I descaled this machine as recommended once every 3 months and took good care of it. Worked fine for the first half year then would refuse to make coffee and blink orange and would not go away until I cleaned it. Once this issue started happening every few weeks I called their customer support. The support tech was great and we troubleshooted that the laser was the issue and I got sent a Vertuo Black machine instead. Hoping that works better. Coffee tastes fantastic, but don't get this type of machine, get one of the others.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love it when it works
on February 23, 2022
Posted by: hales2023
from Fort Worth, Texas
I bought this machine Aug 31st 2021 and descaled it in late December when I was prompted. A random Friday in February it stopped working. I tried everything and even video chatted with nespresso. They’re sending me a new one because it won’t work. The customer service is great but this machine did not last long. The coffee is absolutely delicious. It is a little challenging doing maintenance on it since there’s one one button.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant Problems
on February 27, 2022
Posted by: Mr Needs Coffee
from Louisiana
This is the first negative review I’ve ever written, and it’s well earned. The machine worked fine for about three months, then the dreaded blinking orange light started happening. No matter what I do to fix the problem, the orange light starts again - usually after only two or three cups. I bought this thing to be able to quickly get a cup of decent coffee. I can’t get a cup of coffee, but I do get a heaping pile of frustration. It would be quicker to get in the car and go to a coffee shop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review. We understand your frustration and would be happy to offer you troubleshooting assistance at our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is available on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cost/Space/Quality Balance
on March 5, 2022
Posted by: Mav000
from New York, NY
This fits perfectly within my near-zero kitchen countertop space (NY Apt). Not so costly to feel bad if I upgraded the unit when I eventually move. And the espresso/coffee is good, strong, to my taste. I wanted to cut out spending so much per cup at the nearby cafes, so spending a lot on a higher end at-home unit would have just transferred the cost. For now this is a perfect fit.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi Mav000, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small profile machine that does the job
on March 6, 2022
Posted by: Happy User
from Wilton, CT
My husband was skeptical and now uses this device daily. It is easy, quick and performs as it should for coffee. The rating on this device could be a five but for the Bluetooth connection that does not work. It would be better if Nespresso eliminated it and lowered the price! Then the machine would win a straight Five Star rating!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine And Aeroccino Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next and Aeroccino Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA