Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Lasted one year
on January 16, 2022
Posted by: CCP
from Temecula, CA
This machine bit the dust right at one year. Coffee was great while it lasted, but really the machine is poorly designed causing a lot of frustration on a regular basis before it went completely dead. The reviews are so poor....maybe you should design a new one? I really love that this machine comes in fun colors, I wish Nespresso would make another machine with fun colors, maybe one that lasts more than a year too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine stopped brewing your capsules. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465, and your machine brews your capsules. For machine maintenance for your Vertuo Next machine, we recommend following the first time use steps once a week, for optimal machine performance, to make the perfect cup of coffee. Should you need further machine assistance, please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lots of Issues
on January 17, 2022
Posted by: KW
from Ohio
I’ve had this for about a year now. It was a great machine in the beginning. First it started leaking. Then it would reset its own cup sizes and after talking to customer service, they showed me how to factory reset it which I have done multiple times. Now, the machine just won’t brew anymore. I wanted to love it so bad but I can’t keep up with it. It’s always broken.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello. We are disappointed to hear about the issues with your VertuoNext. Your machine comes with at least up to a one year warranty and a lifetime of troubleshooting support. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful Experience
on January 20, 2022
Posted by: chief31
from Florida
I received this as a gift for Christmas. This was my first machine from Nespresso. After 16 days, it stopped working completely. I contacted support several times to troubleshoot but this time, nothing worked. I am very upset about this since it made the best coffee ever for its first few days.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible machine.
on January 23, 2022
Posted by: Linz
from Colorado
Just don’t buy this machine. There’s a whole Facebook group dedicated to nespresso, and just how terrible this machine is. Buy any other one. These break notoriously. Mine did after 6 cups of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Linz, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This was a replacement machine... still a dud
on January 24, 2022
Posted by: Cate
from San Francisco
I was sent this machine as a replacement to my leaking Vertuo Next ... after 2 days it doesn't work again.
Process has taken forever to resolve :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review, Cate. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I'm on my 3rd machine going on my 4th...
on January 29, 2022
Posted by: alexis
from Los Angeles, CA
Received this as a gift in 2020 and while it makes amazing coffee, it's only great when it works...which, at this point, is about 2/10 times. The coffee is great, the customer service is great, and lastly the warranty is especially great because I have literally had this machine replaced TWICE now. I'm writing this after having received my replacement machine just a week ago and wanted to run a cleaning cycle for routine maintenance. Surprise surprise, it decides not to work. The kicker is that the Nespresso app recognized the issue as an empty wataer tank, even though the tank is absolutely full, so even the app is incredibly useless. After 20 minutes of troubleshooting, it looks like I'm about to get sent my 4th machine. I have wasted so much time troubleshooting this machine, setting up new replacements, repackaging defective machines, and driving to the UPS Store to have it shipped out. The coffee is great, but for the amount of inconvenience this machine has given me, it is absolutely not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on January 30, 2022
Posted by: Liz27
I have the VertuoPlus machine, and I have been SO pleased with it. I bought my mom the Vertuo Next machine, and within a month, it quit working. Do not buy this machine. Get a different one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 1, 2022
Thank you for your review, Elizabeth. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
GREAT COFFE EXTREEMLY TROUBELSOME MACHINE
on February 5, 2022
Posted by: David
from SAN DIEGO, CA
WE ARE NOW SENDING BACK OUR THIRD "VERTUO NEXT DELUX" THE FIRST WAS NOT WORKING AFTER 4 MONTHS (spilling water all over the counter and floor), THE SECOND GAVE OUT JUST AFTER THE WARENTY EXPIERED (Nespresso did send a free replacement), THE THIRD (sitting on the counter) STOPPED WORKING AFTER 5 DAYS. (Very noisy and stuck in cleaning mode). I DEFFINATLY CANNOT RECOMEND THE VERTUO NEXT DELUX.
*OUR "VERTUO PLUS DELUX" HOWEVER HAS BEEN WORKING FLAWLESSLY FOR OVER 3 YEARS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi David, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA