Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Coffee is great! but the Machine is a piece of jun
on December 2, 2021
Posted by: AK43
from Nashville,TN
I purchased the machine less than a month ago. It brewed amazing coffee for about two weeks and hasn't worked since. I have tried all troubleshooting, talked to the cust support but seems like the machine is faulty. Looking to exchange for a VertuoPlus
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi AK43, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works great at first...but...
on December 2, 2021
Posted by: bob27
from California
I've had one of these at work and there was a small issue with it. We had to find videos online and there was a small hack where you had to take out the water tank, the capsule container, and flip the whole thing upside down...and then it would work. Ok so fine no big deal.
Then I got one for my birthday and started having issues 2 months in. I called customer service and lady was so sweet, but it seemed like she was looking through the manual trying to figure it out as she was talking to me. We did try some things to get rid of the orange blinking light, 45 min later we get the orange light to stop but now the water is leaking through the front of it. Luckily there is a 1 year warranty and I did ask for a different type of nespresso machine so I'm very thankful for that. This specific one seems to have lots of issues.
Then
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Machine Ever Owned
on December 3, 2021
Posted by: Sad
Poor design by the Nespresso team. The machine leaks from the bottom whenever it is cleaned and descaled. It is out of service after only less than one year. Should've just kept my Keurig, that has been working over 8+ years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Sad. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to have your Vertuo Next machine to be repaired.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
5th time is not a charm
on December 3, 2021
Posted by: NespressoSad
from Colorado
We have had this machine replaced 4 times within the last year. It breaks frequently and they finally just suggested an upgraded version. Crossing my fingers. Thank goodness that my original Nespresso machine still functions....old trusty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Samantha. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to see you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
On my 2nd machine in a 13 months
on December 7, 2021
Posted by: Allison
from Chicago
Purchased one last November after owning Lattissima model for a few years with no issues. This one worked well (most of the time) but a few weeks it started leaking at the bottom. Bought a replacement since I love Nespresso coffee so much and willing to give it another try. Fingers crossed it lasts longer than a year.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review, Allison. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money
on December 8, 2021
Posted by: A50
This Machine is not worth the headache. It’s always having some kind of an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine… for a few months.
on December 14, 2021
Posted by: TrinaB
from Phoenix, AZ
Machine made fantastic coffee for a few months, then we started having problems. We followed the maintenance guidelines, and still had issues with the coffee not dispensing properly. We called Nespresso 4 times trying to resolve the issue. Once, doing a complete factory reset fixed the problem, but nothing else since. They determined the laser must be faulty and kept telling us a return label would be sent ( via UPS). After 2 months of checking emails and spam, and calling customer care again and again, they never arrived. We are so disappointed in the customer care. We feel like we are being brushed off and they will not honor the warranty. We really miss our great coffee, but what can we do?
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
We are disappointed to learn that your Vertuo Next is no longer functioning, and that you have not received your return label. We see you were able to speak with a Coffee Specialist regarding this issue. If you have any additional questions or concerns, please contact us through our toll-free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down
on December 17, 2021
Posted by: Leacat
from Rockford, IL
I bought this last year and have had to get it replaced 2 times. This us now the 3rd time and when they told me that model was on backorder I said great give me a different kind. Crossing my fingers this original machine has worked well. When I asked if it was going to be better then the Next Vertuo they said it had the best reviews. Why they have even made the Vertuo Next and keep making it after all the negative reviews is beyond me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA