Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Leaks
on February 19, 2024
Posted by: Arpac
from Texas
This machine leaks all your coffee and wastes pods. I’ve read lots of other review with the same issues. I do not recommend it. The coffee tastes great the 5% of the Time you can get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
2nd Machine So far so good
on September 6, 2021
Posted by: Olive4421
First Veruo Next machine was defective and leaked water out the side. Called customer service and they sent a replacement machine right away. No issues so far but it has only been a few days. Had the Vertuo Plus previously but liked the idea of brewing a carafe of coffee. Would love to see a cold brew coffee for this machine.
Response from Nespresso USABy Katherine T., Customer Service, September 6, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need assistance with your new Vertuo Next machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: TGIF1127
from Boston, MA
After one year, the machine won't brew coffee anymore. After meticulous cleaning and descaling, we're now stuck with a constant blinking orange light of death every time we try to brew a cup. Stay away!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Useless
on September 23, 2021
Posted by: Anonymous
from Fairfax county
Got as a gift. Only reason I didn’t toss after a month. Now, 4 months later, the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review. We are sorry to learn that the Vertuo Next machine has not met your expectations. All Vertuo Next machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on October 1, 2021
Posted by: JGriff
from Tyler, Tx
I went through 2 of these machines in 1 month. They talked me into buying a regular vertuo machine instead of the next. Let’s hope this machine lasts more than 3 days like the other ones!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi JGRIFF, thank you for your review. We're glad to hear our team was able to assist you with receiving a new machine. If you experience any further difficulty please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would love it forever but machine keeps on dying
on October 4, 2021
Posted by: GG27
from Toronto
My first machine stopped working after 4 months. Customer service was very helpful and sent me a replacement right away. However even the second machine died after 3 months. Really heartbroken because I love the machine so much! For my third machine, I opted for the vertuoplus. Everything is good so far but sad that it's not compatible with the carafe pod.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 5, 2021
Thank you for your review. We're happy to learn you were able to receive a replacement machine. If you are experiencing any issue with your VertuoPlus we're happy to offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID
on October 7, 2021
Posted by: alannaSF
from San Francisco, CA
I rarely write reviews but now that my 2nd Next machine has died, I would like to warn everyone to not buy this machine. Within less than a year, I had one die then was sent a replacement that died in less than 2 months after receiving it. Both would not brew and blink orange twice and the second one started to leak after every two cups (before it died). Fortunately, customer service has been fantastic and is sending me another model but to avoid any frustration I would strongly suggest purchasing another vertuo machine.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Alanna. We are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine!!!
on October 11, 2021
Posted by: Lee
I bought this about a month ago--after "upgrading" from my original Vertuo machine. After only 3 uses, coffee is spurting from the top into the side tray (where the capsules fall into), and none of the espresso has any crema whatsoever. I know that this is not user error, as I had no problems at all with my previous machine. I am going to see if I can replace this machine with the original Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 12, 2021
Thank you for your review Lee. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA