Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Disappointed in this product
on October 30, 2021
Posted by: MarthaMB
from Rye, ny
My machine is only a month old, and already having problems. I was encouraged to purchase a vertuo machine after my daughter told me how convenient the coffee is to make, and that it always had high quality foam on top of each cup.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service , November 1, 2021
Hi, MarthaMB. Thank you for your review. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso and we are dismayed to learn your Vertuo Next machine is malfunctioning. We encourage you to please call us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this!
on November 20, 2021
Posted by: Horrible Product
from Los Angeles
By far the worst consumer electronic I have ever owned. I bought my original one a little over a year ago and I have now replaced that original one 2 times due to electronic failure. The third still makes coffee but leaks all over the counter. This company clearly knows they have a flawed product but continues to push it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. We are glad to see you were able to speak with a machine expert to exchange your Vertuo Next machine, but disappointed to learn about the leaking issue.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo machine
on November 27, 2021
Posted by: Pat
My son is having the same issue with leaking. I called Nespresso since I am a client for so many years but I am very disappointed that instead of replacing the machine they will try to fix it and I am the one who has to ship it and wait for I don’t know for how long.
Response from Nespresso USABy Savoeurn D., Customer Service, November 30, 2021
Thank you for your review, Pat. We understand the importance of a seamless coffee preparation experience and look forward to receiving your son's machine in our repair center so he can continue to enjoy his favorite Nespresso blends. The cost of shipping, repair, parts and labor are all covered under the machine's one year warranty. If you have any questions about the repair process, please contact us anytime at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the Coffee... HATE this garbage product
on November 30, 2021
Posted by: Tim
from Los Angeles, CA
I have had an original Nespresso machine that I bought almost 10 years ago and still works to this day. I love it. I bought the Vertuo Next for my wife since she likes to drink big coffees. It has been nothing but headaches from day one. We're lucky if we get a month of coffee out of these things before they break. We're on our third Vertuo Next at the moment, and all of them have had consistent leaks before they ultimately stop working. Customer service was great with the first broken product and replaced it right away. After that one, they've insisted that we send the machine in for repairs, however, they cannot seem to repair these horrible garbage products. They just send us a new one to leak on our counter and break down after a month of use. DO NOT WASTE YOUR MONEY AND TIME ON THIS MACHINE. Super disappointed in Nespresso for continuing to sell this junky machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Timothy. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Vertuo Next machines in less than two months.
on December 20, 2021
Posted by: LisaRose
We received our first machine for our housewarming in November and replaced it in December. We replaced our second Vertuo Next today, December 20th after only a couple of weeks. Nespresso is now sending us a 3rd machine, but suggested a different model in its place. If you want a nespresso machine this is definitely not the one you want. Nespresso has been very accommodating and helpful, but I simply can’t believe we can’t manage to keep one machine for longer than a month. I believe this model has serious issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 22, 2021
Thank you for your review, Lisa Rose. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Machine Didn’t Last a Year
on December 23, 2021
Posted by: Frustrated in Indy
from Indianapolis
Love the coffee and recycling my capsules. However the machine isn’t dependable, constantly needed cleaning (we have a soft water system for water quality) and the machine keeps getting stuck in defaming mode. I don’t have an hour with customer service every time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. If your Vertuo Next machine is displaying a descaling alert prior to three months of use, you can either connect your machine to receive a software update or you can descale your machine using only water (no descaling solution needed).
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Breaks down every 4-6 months
on December 23, 2021
Posted by: Eric
from Austin
This coffee machine is great when it works. However my past two both died after 4-6 months of very light usage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review, Eric. We understand how frustrating machine issues can be. If you ever need assistance with the Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Or, visit Nespresso.com/help to troubleshoot your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed!!
on July 27, 2022
Posted by: Anna
from Dubois pa
I am very disappointed !!! My daughter and I both have one and they stop working! We tried everything from descaling to unplugging it hoping it would reset. Nothing works. Should last longer than a year for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA