Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Stopped working after two months
on April 27, 2022
Posted by: Neil
from Mission viejo
I love the coffee but hate the machine. It worked only two months before it died. Solid white light that did nothing when you pressed it. Tried getting support but got transferred to no where until I gave up. Really bad support.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Hi Neil, we're disappointed to hear your Vertuo Next machine stopped working. We see that you were able to connect with a machine expert and a replacement machine is on its way to you. If we can provide any assistance with the new unit please don't hesitate to contact us. We are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible tech
on April 30, 2022
Posted by: CawfeeLuva
Went through four of these machines. Each would work great for about 6 months, then it would start erroring and could not recover. Definitely get Nespresso (so delish!!). Definitely get a DIFFERENT model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. The Bluetooth feature and Wi-Fi capabilities on the Vertuo Next machine allows Nespresso to send system updates from the Nespresso app to your machine. If you have any questions about the functionality of your VertuoPlus machine, visit Nespresso.com/help, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Need new machine every couple months
on May 1, 2022
Posted by: Anonymous
from Philadelphia
On our 4 machine and one listed 4 months and the shortest was 2 weeks. Get a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Hi, Matty. Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leeks from everywhere
on May 11, 2022
Posted by: kmoltz
from Chicago, IL
I was so excited to finally take this brand new machine out of storage (due to covid, I didn't move as planned) but after just ONE use the machine started to leak water from the top. it wasn't so bad at first but now just maybe 20 uses in, it forms puddles and leaks everywhere and my coffee mug is never filled.
totally disappointed now i'm stuck with expensive pods and a messy broken machine that will only make half a cup of coffee. I've heard the original machines are great - so i'd stick to those.
totally disappointed now i'm stuck with expensive pods and a messy broken machine that will only make half a cup of coffee. I've heard the original machines are great - so i'd stick to those.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 12, 2022
Thank you for the review. We're disappointed to hear this, and we are happy to help. All machines are covered under at least a one year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a great model
on May 11, 2022
Posted by: Nim B
from Huntsville, AL
My first one started leaking a couple of weeks after purchase, so the Nespresso team sent me a replacement which took about two weeks to arrive. The second one came and lasted about 4 months before issues with the blinking happened. Factory resets, cleaning, descaling; non of that worked. Our third one last almost a year before getting the same issue with the second one. The only reason I stuck with this product three times within a two year timeframe is because the coffee it produces is actually pretty good. The one star goes out to the amazing reps at the call center helping trouble shoot my issues. This model is a nightmare and a waste of expensive pods when trying to troubleshoot. Avoid at all cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 13, 2022
Thank you for your review, Nim. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
vertuo next
on May 14, 2022
Posted by: Matt
from Arkansas
I loved this machine when we first got it...but after the 5th machine in 1 year...we finally gave it up. We are now with the vertuo plus and are so happy!! Honestly Nespresso should stop production of the Next all together...which is sad because it could be a great machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 16, 2022
Thank you for your review, Matt. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We are glad to see you have spoken with one of our machine experts to receive a new VertuoPlus machine. If you have any questions or concerns, about your new VertuoPlus machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Blue light and not more working
on May 17, 2022
Posted by: Aellejay
from Washington
So.. I’m from Italy,I drink coffee for breakfast,after my lunch and my dinner.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 18, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we offer lifetime troubleshooting support. We feel confident we can help resolve issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it but it does have flaws
on June 9, 2022
Posted by: Sara
from TX
I absolutely love my machine but there are a few flaws to the machinery of it. Sometimes it doesn’t work and I have to wait a few minutes and constantly press the button. My in laws also bought one and it workers really good until it just stopped working one day and they had theirs less that a year. I have had mine for two months now and I do love it but there definitely are flaws.. but the coffee taste so amazing!
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, June 10, 2022
Thank you for your review, Sara. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. There should be a slight click sound when fully locked.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA