Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
3
Not my favorite
on March 28, 2023
Posted by: kwilks
from Albany, NY
I got this machine to replace my 3 year old Verturo Plus model that broke and was out of warranty. It works and it looks nice on my counter, but the manual open and twist capsule mechanism is such a pain. It's irritating that this is model is more expensive than the Plus, which has a motorized capsule closing mechanism.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 31, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We provide lifetime troubleshooting machine support. If you are dissatisfied with the model, please call to further discuss your options. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use!!
on March 28, 2023
Posted by: C Nina
from Tracy, CA
[This review was collected as part of a promotion.] This machine makes a perfect cup every time, whether you choose a shot of espresso or a cup of coffee. It is simple to set up and start using. The quality of the coffee is great! I can’t believe I’ve waited this long to try it. Life is too short for bad coffee!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love slim sleek design!
on March 28, 2023
Posted by: Patty Gaither
from Austin, Tx
[This review was collected as part of a promotion.] Love the Nespresso Vertuo Next! The new design fits in a small space. I love how the coffee comes out, still good like the old machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than Previous Versions
on March 29, 2023
Posted by: Derrick
from Hopkins Minnesota
[This review was collected as part of a promotion.] We put our last machine through about 5,000 cups of coffee and it was time for a new one. This machine is improved and works great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee has changed forever!
on March 30, 2023
Posted by: denisej26
from Houston, TX
[This review was collected as part of a promotion.] My boyfriend gifted me a Nespresso Vertuo Next for Christmas last year and it’s been the best thing ever! Coffee is great now! My own mini coffee shop better than Starbucks! I had to replace my machine once but customer service was so helpful and attentive!!! Especially at 1am in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the machine
on April 3, 2023
Posted by: Bucky
from Charlevoix, MI
[This review was collected as part of a promotion.] Nespresso has great customer service. Recommend to everyone
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get a different one to save your mornings
on April 4, 2023
Posted by: achid
from Chesapeake VA
Worked for about 10 months. Had to get a replacement because it stopped working. Company sent replacement which worked for about a month and is no longer working. Get a different nespresso this one isnt worth the headache every morning and wondering if it is going to work or not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 8, 2023
We are disappointed to learn that your second Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic espresso machine
on April 4, 2023
Posted by: Jon21
from California,CA
[This review was collected as part of a promotion.] I absolutely love my Nespresso it allows me to have delicious coffee at home with ideas coming from other sources or Nespresso themselves it's simple to use and looks amazing and feels like a very well made machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA