Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Meh.
on January 9, 2023
Posted by: Bchbum6
from Arizona
I've had two of these machines. The first I purchased. I cleaned it every week and always ejected the pod immediately. The impeller would sometimes jam up, but found a wonderful video on YouTube that taught me how to clear it. That worked swimmingly for a time and I thought I had successfully avoided the Next curse that everyone else seemed to be talking about. Nope! It finally had an error that could not be fixed, no matter how hard the CS tech tried. They sent me a new machine. It worked wonderfully for about two months. Then we unplugged it and set it aside to renovate our kitchen. When we went to install it on my new coffee station... dead. Not even a little dead. Would. Not. Turn. On. At all. I went out and bought the Vertuo Plus that day at the urging of my husband and will never look back. The Plus is just a better design (one-touch auto open/close; bigger reservoir that can be placed on either side) and seems to be more reliable mechanically. It's not that much of a price difference from the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, Shana, and we hope you know that we're always here to help. We're confident that you'll enjoy the VertuoPlus. Please call us with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and great customer service.
on January 9, 2023
Posted by: Selynn
from Oregon
[This review was collected as part of a promotion.] We love starting our morning off with Nespresso. We have both machines - the original and the Vertuo and use both daily. If you love coffee, you'll love Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on January 10, 2023
Posted by: None
from Demorest Georgia
[This review was collected as part of a promotion.] Great coffee. I will never go back to regular coffee agy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely amazing cofee
on January 11, 2023
Posted by: ShannonB
from Mobile, AL
[This review was collected as part of a promotion.] OMG I loooooooove my Nespresso Vertuo Next! I never realized I could have quality espresso in the comfort of my house without having barista skills, but this thing is great! It's as simple as a k-cup machine and tastes as great as my local coffee shop! Just pop the pod in, put a clear glass under it, and a few minutes later you'll be sipping on a delicious treat. The Vertuo Next is an absolute must for all coffee lovers!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
sleek, but loud and back luck so far
on January 12, 2023
Posted by: Kurt
from Oakbrook Terrace Illinois
Got this machine last Christmas from in-laws. I have enjoyed the coffee and espressos it produces. However that said I have had issues.
1. it is very loud which is livable but just a little dissapointed
2. the first machine I had just completely stopped working and would not power up. I went through with Support and they could not fix so they replaced with a refurbished machine. (good response and good customer service)
3. would have given more starts but wanted to give the refurbished machine a chance and well here we are 1 Month into the new machine and it is leaking from somewhere and now I will have to call back and go through the whole process again for a third machine. ;(
1. it is very loud which is livable but just a little dissapointed
2. the first machine I had just completely stopped working and would not power up. I went through with Support and they could not fix so they replaced with a refurbished machine. (good response and good customer service)
3. would have given more starts but wanted to give the refurbished machine a chance and well here we are 1 Month into the new machine and it is leaking from somewhere and now I will have to call back and go through the whole process again for a third machine. ;(
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're happy to learn you received a replacement machine. Please call at your earliest convenience if you are experiencing any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Merry Christmas to me!
on January 14, 2023
Posted by: SidAndBoogie
from Commifornia
[This review was collected as part of a promotion.] Received this as a gift from my boyfriend for Christmas and I couldn’t be happier!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love My Nespresso
on January 15, 2023
Posted by: LThom17
from St. Paul, MN
[This review was collected as part of a promotion.] I received my Nespresso as a Christmas gift and it has been a game changer for my morning coffee. I love how rich and frothy the coffee comes out. It is better than the coffee shop and has saved me money by being able to brew a delicious cup of coffee and espresso at home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A+
on January 16, 2023
Posted by: SunnyD
from California
[This review was collected as part of a promotion.] The Vertuo is beautiful and looks great in my kitchen, it looks very high end. What's cool is the the Nespresso pods are different sizes based on the amount of espresso/coffee you want so the coffee is not getting watered down. It can also brew a whole pitcher of coffee! The pods also look and taste great.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of espressos available, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA