Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Stopped working after 2 weeks
on October 9, 2021
Posted by: Wes
from California
This machine stopped working after two weeks. It had a solid light and no troubleshooting made it work. It’s hilarious what is written on the nespresso website for this issue and it seems that this issue is quite prevalent and without an obvious root cause besides being a defective machine in general with a high failure rate. Vertuo is great except not the VertuoNEXT. Get any other model. I returned mine and got the VertuoPLUS instead (which is a much better design anyways).
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Thank you for your review Wes. We are disappointed to learn that your Vertuo Next machine has not met your expectations. Should you ever need assistance with your new VertuoPlus, we offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
3rd Machine in 10 months :(
on October 11, 2021
Posted by: AmandaB
from Chicago, IL
While I love the Nespresso coffee....I'm on my 3rd machine since December 2020. My original first machine lasted 5 months. The replacement machine sent by Nespresso only lasted 1 month. Now on to my 3rd machine and it too stopped working after a month and a half. All 3 machines have had a similar issue - - flashing orange light, inability to make coffee, leaking in to the capsule reserve. I would love to continue to be a Nespresso customer but it's getting exhausting having to get replacements every few months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service, October 12, 2021
Thank you for your review Amanda B. We understand your frustration regarding the Vertuo Next machine. Please contact us at your earliest convenience 800-562-1465 so that a machine expert may better assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent coffee, Taking extra precautions
on October 12, 2021
Posted by: CircuitSix
from Raleigh, NC
We purchased this unit about 3 months ago and have had no issues as of yet and the machine continues to perform extremely well. I was a bit nervous having ordered the Vertuo Next to only later read so many negative reviews. I purposely waited a few months before posting this review to make sure that it continued to perform and we weren't seeing failures like others have been reporting. That being said, we do baby our machine, more so than I think the average user would.
We make sure that our water reservoir is never empty and that we only use bottled water (5gal from the local grocery). The tap water, even filtered tap water, has a lot of contaminants that can cause premature failure of the machine. Routine cleaning around the lid where the pod is placed is absolutely required, otherwise, a ring of dried coffee will form and eventually cause leaks. Descaling on a regular basis will also help, unfortunately the instructions provided with the machine are not the clearest to follow nor is the actual procedure that user-friendly.
Overall this is actually a very nice machine, I think that with proper maintenance and clean water that this machine will last quite some time. The quality of the coffee from Nespresso and the engineering behind their machine in my opinion produce the best cup of coffee without breaking the bank.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Timothy. We are glad to hear that your Vertuo Next machine is meeting your expectations and that you are taking such good care of the equipment. If you run into issues you can call 800-562-1465 where you'll have access to a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 3rd machine
on November 4, 2021
Posted by: eosbs
This machine has a lot of glitches, I'm going on my third machine and I'm changing to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Eosbs. We are disappointed to learn about the issues you have experienced with the Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance with Nespresso at 800-562-1465. Please contact us if you have any additional questions or concerns, 24 hours a day, 7 days a week. Online help is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA
Customer Rating
1
On my 4th machine
on November 4, 2021
Posted by: Brian
The first machine they sent me did not even work. The 2nd machine lasted only a couple of months. The 3rd machine maybe lasted 6 months. These are defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Brian, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is Awful! Replaced 3 times.
on November 15, 2021
Posted by: Robin
from Kansas City, Mo
I am now on my 3rd Vertuo next machine. All have broken within 6 months of purchase. The quality is bad at best. Nespresso is now refusing to replace the machine with a new one; rather they want to give me a refurbished machine. This is unacceptable considering the price I paid for this machine. Don't buy this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Hi Robin, thank you for your review. We are glad that you were able to speak with a machine expert and that another machine is on its way. We will of course be noting your feedback. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, hate the machine
on November 16, 2021
Posted by: AK
from Los Angeles, CA
I had my machine replaced after owning it for 11 months. Within a week, my replacement machine broke and they are taking it back to repair (fingers crossed this fix works). I love Nespresso coffee but this machine seems to be poorly made. I'd opt for paying for a more expensive model at this point to save yourself the frustration of weeks without coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
If you need additional assistance with your Vertuo Next machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need additional assistance with your Vertuo Next machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good.
on November 17, 2021
Posted by: Nener1994
from Texas
I agree with all of the negative reviews. I had mine for 6mo and had tons of issues and then the button stopped working. Mine was still under warranty so they did send a new one, but not even 3 months later it started leaking everywhere, and now the button is starting to not work just like last time. I will have to be getting something new soon. Wouldn’t recommend this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review. We are disappointed to learn that your brew button is non-functional, and a machine expert would be glad to assist you with troubleshooting your Vertuo Next machine at our toll-free number, 800-562-1465.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Written by a customer while visiting Nespresso USA