Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Constant Issues
on July 8, 2022
Posted by: Anonymous
from Washington
I can only get 2 - 3 pods brewed before it starts flashing it's orange warning lights and won't work. Then I need to do cleaning cycles and wipe of components. Sometimes it takes 5-10 minutes of my time to make it work, other times it takes 15-30 minutes to make it work again. Such a disappointment, no consistency at all in its functionality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, July 9, 2022
We're disappointed to hear you've been having trouble brewing consistently with your Vertuo Next. Our machine experts will be happy to help. Please call us at 1-800-562-1465 when you are near your machine for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fed up
on July 10, 2022
Posted by: Vic7588
from Mia
I bought this last year, I received a replacement in December 2021, hoping for different results. However I once again am tormented with the hassle of this machine not being able to work properly. I use filtered water, I have ensured a proper and consistent power supply and it still doesn’t help this machine. I’m so disappointed in what’s supposed to be the easiest part of my day is now tedious and disgusting
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on July 13, 2022
Posted by: Nicky
from Portland, OR
The coffee is fantastic but the machine often doesn’t work and I have to call Nespresso frequently and/or spend 20 min trying to get a cup of coffee. I’ve descaled it and reset it and it still has this issues. It started the first year of owning it. After a year and a half I mostly stopped using it because it shouldn’t take 20 min to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , July 15, 2022
Thank you for your review, Nicky. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stopped working
on August 5, 2022
Posted by: Susie
from Waco TX
We have had our machine for 1 year. I loved it until it stopped working. I have done the cleaning process and descaling process multiple times but it will no longer brew our coffee. The machine turns on, starts to make a noise, and then shuts off with an orange light. I had hoped to get more than 1 year use out of it.
Response from Nespresso USABy Beth P., Customer Service, August 6, 2022
Thank you for your review. We're disappointed to hear you experienced a machine issue. Please call us at 1-800-562-1465 when you are near your machine. Our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Confirming other poor experiences.
on August 6, 2022
Posted by: Schwarta77
from Philadelphia, PA
I’m here to confirm that I too have had a poor experience with the VertuoNext. I loved the system out of the box and it delivers a great range of espressos and coffees. The downside is clearly the quality of the build in these devices. My first unit lasted 10 months and subsequently died after not being able to scan pods correctly anymore. Nespresso was great and got me free of charge exchange unit very quickly, but my second unit only lasted around 6 months before having the top rotating head get stuck. This time, Nespresso is replacing the unit again with a VertuoPlus. Hopefully this system will be better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. . We are happy to see you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. If you need additional assistance with your new machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine
on August 19, 2022
Posted by: phxrmxr
from America
Machine was brewing ok coffee for 4 months, however after a little bit it started leaking water all over the table everytime I used it, all of the coffee from the start also turned out with coffee grounds in the bottom. Today I went to brew a cup of coffee and it was entirely unresponsive so I called support. I was on the phone for 50 minutes before they gave me a refurbished replacement. I am hoping that the replacement works better than this one.
Response from Nespresso USABy Katy R., Customer Service, August 20, 2022
Thank you for your review, Richard. We completely understand your frustration, and we're glad to see that a replacement machine is on the way. Please do not hesitate to reach out with any further questions, comments, or concerns. We are always here to help. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Upsetting
on August 31, 2022
Posted by: Coffeemama
from California
I brought this machine and was absolutely in love with it, one morning it just stopped working I called nespresso and got a replacement. Setting up the replacement and still not working. There’s just a lot of issues and I just wanted a cup of coffee..
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 1, 2022
Thank you for your review, Lex. We're pleased you've enjoyed Vertuo Next and Nespresso selections, this is certainly not the experience we offer our valued customers. We see that a new machine is shipping and we invite you to contact us again with any additional questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t purchase this machine!
on September 10, 2022
Posted by: Josh
from Los Angeles
We’ve had this machine for less than one year. We’ve had it replaced twice and each time the machine continues to have issues, blinking light, does not make coffee, freezes, etc.. Hoping Nespresso gives us a completely different model. Do not purchase this machine, the worst!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Hi, Josh. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA