Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Horrible!!! Barely last a year!!
on April 18, 2022
Posted by: Crystal B
from Chicago
My 4th machine broke after 15 months. Wasted quite a bit of coffee either from not reading codes or coffee pouring out from bottom of the machine. I spent more time trying to make a cup of coffee than actually enjoying it! So disappointing, especially for the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 19, 2022
Thank you for your review. We're disappointed to learn about the technical issues you have experienced with the Vertuo Next machine. Please contact us any time at 800-562-1465 and a Machine Expert would be happy to assist you .We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on April 21, 2022
Posted by: SAM
from Fort Worth, Texas
So frustrated with this machine and this company. I got my Vertuo Next for Christmas 2021 and it's April 2022 and it's not working. Orange flashing light and leaking out the sides. Now it won't even try to work. Nespresso should replace every Vertuo Next machine they sold. I don't need help restarting or trouble shooting my machine. The reviews speak for themselves.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
love the look, hate the machine
on May 2, 2022
Posted by: EFRovi
Got this machine as a Christmas gift and have been having issues with it already. The lever to open and close the lid is getting progressively harder to maneuver even after putting some machine oil on it (as directed by customer service). Then for the last couple weeks I have been getting an error message on the machine and have had to trouble shoot with customer service a couple of times until they eventually just said they'll send a replacement. The machine also never connected to wifi so i never got to enjoy that feature (and tbh I didnt need it.. just wanted a cup of coffee).
I ended up requesting a completely different model since i don't want to deal with this one again.
I ended up requesting a completely different model since i don't want to deal with this one again.
On a positive note - customer service is amazing and I would not hesitate to call them again for anything.
This machine was a major bummer for me though...
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 3, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We're glad to see you were able to speak with a machine expert and have a new machine on it's way. Please don't hesitate to reach out to us for further assistance. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine failed after 1 year
on May 19, 2022
Posted by: k9tym
from Orlando, Florida
Nespresso has totally failed in this machine it is terrible. I purchased this machine 3/21/2021 and it already failed I got the orange blinking light and would not make coffee. Tried everything cleaning, reset factory settings etc nothing worked. This machine is terrible and cheaply made that is probably why it failed so quickly. Do not buy this machine it is terrible and the coffee does not even come out hot. Very dissapointed and Nespresso would not replace because It was just over a year so shame on you for not producing a quality product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working to your satisfaction after your warranty expired. We have out of warranty repair and replacement options via our Assistance Service Program. We’re pleased to see you replaced your machine with a VertuoPlus machine. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you need assistance with your new machine, we’re available 24 hours a day and 7 days a week by phone, for your convenience. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Its no wonder why this is discontinued
on May 20, 2022
Posted by: Darrin
from new york
Had this machine a couple of months, and always had issues using it, half the cup goes into the drip tray when it actually works. They are sending me a replacement another crappy Vertuo Next they should stop sending these out give us a newer model that actually gives you your coffee instead of in the drop tray.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Darrin. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!!
on June 1, 2022
Posted by: chelsea
I have been a Nespresso fan for over 4 years with Vertuo plus. Last weekend I decided to buy a Vertuo Next, it broke within 3 days of use. So thankful for the Nespresso team who is already sending us a new Vertuo plus due to the inconvenience but future buyers please save yourself time and go with a different nepresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 2, 2022
Hello Chelsea. Thank you for your review, and we are happy to hear that you received a satisfactory resolution. We will be sure to note your feedback to our product development team. Should you need any assistance in the future, don't hesitate to reach out to us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Delicious coffee. Terrible machine
on June 23, 2022
Posted by: Rtag
from Michigan
I really want to love this machine, but it gets harder everyday. We are on our second machine now in just under a year. Nespresso replaced the first one after about six months because we kept getting errors that would not reset. Turns out you can't use the Starbucks Nespresso pods (that say Nespresso all over the box) because it will reset the sensors and just stop reading pods.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, June 24, 2022
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Worst of the Worst
on July 7, 2022
Posted by: Marls
from New York
Don’t be fooled by the new fancy rose-gold trimmings, it’s the same machine. It didn’t even last a year. It’s Nespresso’s worst machine yet. Wasted time and money trying to get it to work. Thankfully I had my old Nespresso Original machine, guess I’ll be reverting back to that one. It’s unfortunate, I really wanted to like this Vertuo machine for it’s coffee making options.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Marls. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA