Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Works until it doesn’t …less than a year!
on January 14, 2022
Posted by: Mememe23
from Chicago
It’s a bad design. Cant take out parts and rinse. Closing it is a pain it isn’t smooth. The light always flashes and you have to open and close it several times to get it to run. Each time you do that the pod is punctured and the grounds get everywhere.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thank you for your review, Lauren. We value your loyalty as a Nespresso customer since 2014, and we're here to assist you with your Vertuo Next. Please call directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Electrical defects
on January 17, 2022
Posted by: Kelly
from Honolulu, HI
This is my second Next that I am returning due to electrical defects. Not sure what’s going on with the quality but giving Nespresso one more chance with the Evoluo they are sending me as a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Kelly. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible, do not buy
on January 23, 2022
Posted by: anacrt
from Los Angeles, CA
Bought my machine beginning of 2021, within 10 months it stopped working. I was sent a "replacement" machine. Now less than 3 months with the "replacement" it has stopped working. I have followed the recommendations of cleaning and descaling, and it still does not work. Such a waste, now I have a couple hundred dollar's worth of pods in my house and no way to use them. The other machines have better reviews, but I'm terrified to purchase a different machine and run into the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Anacrt, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst purchase I made!
on January 26, 2022
Posted by: Fatima89
from Dallas,TX
I bought this machine and I was so excited since it was my first Nespresso machine. I didn’t even use it everyday and it stopped working around 6 months. I called customer service and they sent me a replacement. The new machine completely stopped working after 4 months! I’m disappointed because it’s not a cheap coffee machine and it didn’t even last me a year and I didn’t even use it everyday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 28, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Every Machine Broke!
on February 4, 2022
Posted by: Jessica
from Twin Cities, MN
I was skeptical about the other bad reviews for this machine... I thought that Nespresso surely would have fixed their flaws by now. Within 6 months (August 2021 - Jan. 2022), we have gone through FOUR Vertuo Next machines. We have spent more time on the phone with customer service (who seems to readily understand that this model is flawed) than we have actually making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Jessica. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next doesn’t mean better
on February 4, 2022
Posted by: Justneedacupofcoffee
from Los Angeles
I had an original Vertuo for 7 years. I never had 1 issue. I’m fact, it still works, and I guess I’m going to have to take it out of the closest and use it if I want a cup of coffee.
I got the Vertuo Next last year. It has been nothing but trouble. I’ve replaced it once already. It still picks and chooses when it wants to make a cup of coffee. This machine is very flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Justin. We're disappointed to hear this, and we're always here to help. For a lifetime of comprehensive troubleshooting please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, when the machine works.
on February 17, 2022
Posted by: nightshiftRNwithnocoffee
from Dallas, Tx
I was given this model for Christmas 2020, and it would no longer work by December 2021. It is used once a day, gently... it was connected to my phone, and I followed the instructions on cleaning and decanting. Still not working. I wasted many pods attempting to get this to work. Finally called Nespresso and it was replaced with the same model. Thank you! BUT one month in, that one stops working too. Wasted more coffee pods attempting to get it to work, but it just wouldn't. Called Nespresso again and just received another replacement, but a different model. Don't waste your money on this model.Customer service is always amazing though!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine
on February 18, 2022
Posted by: Frustrated
from Boston, MA
This thing is great when it works...but it works less than 50% of the time. Then you eject a perfectly good pod into the waste basket. White, solid light shows up, hit the button, and then....nothing. It's incredibly frustrating. You can unplug it for a bit then plug it back in and it will work for a cup or two. But then the same thing happens. Such a shame because it's really good when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for your review and we are disappointed to hear that there have been issues with your VertuoNext. Your machine comes with a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA