Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Beautiful, but faulty machine
on January 2, 2022
Posted by: Sophia
from California
I purchased my Vertuo Next in August but had sporadic use for the first few months of the machine due to my inability to access preferred pods. However, my first impressions of the machine were initially positive. It made delicious coffee and the machine was beautiful, a little noisy, but beautiful!
However, one night when putting away a mug I had noticed water everywhere on my coffee bar. The water was leaking from the side and bottom crevices of the machine. After my phone call with Nespresso they were kind enough to send me a replacement machine that wasn't a Next.
While I understand the Vertuo Next is an absolutely beautiful machine (I adored my rose gold!) It is absolutely fragile. And it seems like 9/10 these machines are faulty. Nearly every person I had read who'd received a replacement Next, that new machine would leak as well.
Very disappointing, hopefully this will be addressed by Nespresso in the future.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Sophia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful!
on January 4, 2022
Posted by: Kennethg64
from Dallas Texas
Like so many others my machine worked for about 3 weeks and then it started acting weird. I had the blinking light and then I went to make a cup of coffee and it drained the entire tank of water. Called Nespresso and they walked me through a factory reset(which I already had previously done)but it still had the same problems. Unfortunately this machine is not ready for prime time. Such a shame because it’s a beautiful machine that made wonderful tasting coffee when it worked. I exchanged it for the Vertuo Plus, so far it’s working beautifully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, Kenneth. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine technicians. Should you need assistance with your replacement VertuoPlus machine, your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend following the first time use steps at least once a week for machine maintenance, and for optimal performance to create the perfect cup of coffee. Enjoy your new Vertuo Plus machine.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leakage problem
on January 4, 2022
Posted by: david30
from Texas
The machine is not very well built. The one touch button seems cool at first until you realize that you can't do much if your machine messes up. The problem is not with the coffee. The coffee tastes great when the machine actually works but there is so many problems with the machine. For starters, the machine leaks a lot of water when it is used. Second, the machine doesn't dispense the correct amount of liquid it should dispense. Third, no matter how many times you clean or descale your machine it will not solve the problems. Lastly, the single button feature is not intuitive. The instructions are very complicated and will leave you scratching your head and watching countless Youtube videos. I gave my review two stars because the coffee was good when it was working but that didn't last long. DO NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, David. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend a factory reset for your machine to dispense the correct amount of water through each of the different capsules. You’ll open the head of the machine and release any used capsule. Your machine must be on with a steady light. Close the head of the machine and leave the lever in the unlocked position, facing forward. Push the button 5 times within 3 seconds. The button will blink orange 5 times and return to a steady white light. Please call us at your convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 Machines in 18 months
on January 5, 2022
Posted by: missyj
from CA
There is a definite design flaw with this machine. It soon becomes difficult to close because of sludge buildup. Then, it starts leaking from a screw hole on the bottom. I am hoping the newest replacement of another model works far better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Missy. Coffee residue on the Vertuo Next machine can be avoided with weekly cleaning cycles, in addition to descaling your machine every three months. Please visit Nespresso.com/help for steps with this procedure, and contact us 24 hours a day, 7 days a week at 800-562-1465 regarding the leaking issue you have experienced.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flawed design preventing great coffee
on January 7, 2022
Posted by: WhatsNextNespresso
from San Diego, CA
Received as a Christmas present from my wife. We made about 10 different coffee samples over 2 days and we're loving it... The machine basically died at that point, and after countless hours attempting reset and cleaning procedures, the only way to get it to even make a noise was to unplug for 30 minutes and replug, which would then end up spewing random amounts of water. After reading reviews on 4 different large retail sites, it's clear the " Vertuo Next" models are defective. Both the DeLonghi and Breville seem to have the same issues. Nespresso must be scrambling to do damage control as this is tarnishing the Vertuo line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on January 7, 2022
Posted by: VK
from Sacramento
I don’t know how Nespresso continues to sell this machine. The design is completely faulty and riddled with flaws. We have had to have our machine replaced twice now within 4 months of owning it. Each machine “dies” in the same exact way. It works perfect for a few weeks, then the water stops heating up to an appropriate temperature for brewing, then finally one day the button up top just stops working. No amount of troubleshooting will work & Nespresso doesn’t seem to have any idea what is causing the issue. So they send you a replacement and the same pattern continues. If you like the gamble of a 50/50 chance your coffee machine will work that day, go for it… otherwise, please do not buy!! I should’ve read more reviews before purchasing because it appears multiple people have the same problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you. If you have any questions regarding your one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working correctly after 3 days use
on January 8, 2022
Posted by: dktide91
from Jacksonville, FL
I received the Vertuo Next as a Christmas gift. It is my first Nespresso as I was a decade long Keurig user. The first couple of days after we set it up, it worked great. On about day 3, it started brewing incorrect amounts of coffee: 15 oz for a 7.7 oz coffee capsule, 7.7 oz for a 2.7 oz espresso capsule, etc. It also seems that the button stopped working as well. I would press it and it would start up and then stop. Repeated pressings of the button yielded the same thing. I likened it to trying to start up a lawn mower or pressure washer when you pull the string over and over and it doesn't start. I contacted customer support and they walked us through a "factory reset" and then a full cleaning cycle (took about 7 minutes) and then it worked for the next couple of capsules. After that, the same issues started again. I am incredibly disappointed in this as I had been so excited to finally try out Nespresso. From many reviews I have read on here and also on Reddit, it seems that the Plus is the better model to go with given the issues with the Next model.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after five brews.
on January 12, 2022
Posted by: Mandy
from VA
I’m sorry I used my savings on this machine. It broke the second week I had it. I am relying on my six year old Keurig to continue with my coffee. I had it replaced and the second one is failing after just three weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Thanks for your review, Mandy. We're disappointed to hear you are experiencing issues with your replacement machine. Please call us at 1-800-562-1465. We will be happy to resolve this for you.
Written by a customer while visiting Nespresso USA