Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Great coffee but the machine breaks!
on December 2, 2021
Posted by: alexelisha
from Tavernier FL
My husband and I love our Nespresso machine. Makes the best cup of coffee. However, we have had our machine stop working so many times in a matter of months (we literally bought the machine months ago).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 3, 2021
Hi Alexelisha, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 1 month
on December 14, 2021
Posted by: ss889
Completely stopped working after one month. Probably used it 20 times. Nespresso replaced it, but I'm very disappointed with my first machine. Nervous it is going to happen again. My Keurig lasted 7 years without one issue and this is much more expensive!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Sydney. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine and understand your concern an issue may occur with your replacement. Please call at your earliest convenience if you experience any issue with your new replacement machine. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Parts
on December 16, 2021
Posted by: Omay
I love my Vertuo machine. I had it for a year now. I have only one complaint. There is no place in the website to order parts. I need to order a part and don’t know where to do it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Omay. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved my machine, until it broke after 1 year!
on December 17, 2021
Posted by: Briana
from New York
I got this machine a year ago as a birthday gift from my parents. I loved it for the first year, and then last month, it just stopped working out of no where. I would hit the brew button and it would make noises sounding like it was going to brew, but coffee wouldn't come out. I reached out for help via the chat, followed all the instructions they gave me, then they said someone from technical would have to call me. I never got a call. Very frustrated. And I miss my machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Briana, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in one week
on December 18, 2021
Posted by: Bedeliawoo
from San Rafael CA
My brother bought me this as a gift. I could never get it to pair initially which should have been a sign but I persisted. Making coffee was a hit or miss, it would make a cup then just stopped making anymore. I attempted cleaning and resetting reading the manual closely and not even those functions would run. So awaiting my replacement, I do recommend calling customer help because they did at least replace the machine. I feel after reading so many reviews feel that there was some manufacturing issues on this machine and they are destined to fail.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
We are on our third machine!
on December 19, 2021
Posted by: Frustrated
from Ann Arbor, MI
Really enjoy the coffee. The machine itself goes on the fritz for no apparent reason, flashing the orange light at the most inopportune times. We are on our third replacement in less than a year. The instructions that come with the machine are completely useless. I have never experienced anything of such poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi Frustrated, we're disappointed to hear you've had this experience with your Vertuo Next machine. We see that a new Evoluo machine has been sent and hope you will enjoy it. If we can provide any further assistance please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
already broke
on December 20, 2021
Posted by: ahim
Impressed with the coffee and espresso...when it was working. Unfortunately this machine has already broken - not worth the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi ahim, we're disappointed to hear you're experiencing difficulty with your Vertuo Next. We offer comprehensive troubleshooting and support for our machines and would love the opportunity to assist you. Please call us at 1-800-562-1465 when you are near your Vertuo Next. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on December 28, 2021
Posted by: Emily
from California
I wanted to like this machine after I got so many recommendations. I had 2 machines in less than 6 months. It makes good coffee but it constantly leaks and stops brewing multiple pods in a row. Will be looking for a different style Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Emily. We are disappointed to hear about your experience, and this feedback will be noted to our product teams. We hope you enjoy your new machine, and should you ever need any assistance, please contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA