Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Orange flashing light / Worst Machine EVER
on September 12, 2021
Posted by: NoVaCoffeeLovr
from Leesburg, VA
We replaced our old Virtuo machine with this piece of junk, alas. Within a week, we were googling how to make it stop flashing orange—which is something it does every couple of days. It’s less than a month old. I mean, seriously? Would not recommend this machine to anyone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 13, 2021
Thank you for your review, NoVaCoffeeLovr. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped Working after 3 weeks
on October 18, 2021
Posted by: BOBO
Machine has a design flaw...buy a different model. makes good coffee when working
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 22, 2021
Hi, Bobo, thank you for posting your review. Your feedback is important to us and we are dismayed to learn that the Vertuo Next machine has not met your expectations. Each machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on the Machine Care tab on Nespresso.com. Please contact us at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easily
on October 30, 2021
Posted by: Holly
from Texas
I bought this last Christmas and have had 4 replacement machines. They all stopped working or malfunctioned. Don't waste your money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, November 1, 2021
Hi Holly. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This thing is a total design disaster
on November 20, 2021
Posted by: Nick
from New Jersey
This is a total design disaster. I've never seen any other consumer product (right, not just among coffee machine) breaks down this often (like fail after every 10 runs). When you need coffee most, it just refuses to work and waste your pods. The time it takes to fix it is way more than the time it saves you from using a pre-made (expensive) pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Nick. We understand your frustrations, and recommend contacting us at 800-562-1465 for troubleshooting assistance with your Vertuo Next machine. Additional assistance can be found on Nespresso.com/help, under the Vertuo Next tab.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment as expected
on November 22, 2021
Posted by: Uncaffinated_and_sad
from Lake Mary, Florida
I read all the negative reviews on the Vertuo Next and foolishly purchased one anyway. I made it to the third week when it inevitably stopped working. I read reviews that stated their machine stopped working six months or so into owning it but it seems I’ve set the new record for quickest machine failure in just under 3 weeks! Do I win a prize? If it’s another machine, I think I’ll pass.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 23, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on November 23, 2021
Posted by: Lindsey
from Dallas TX
We got this as a wedding gift - have used it for 2 months and now it asks to descale every other cup to the point where now i can even make one cup and each time this happens we ruin a "pod" because we snap it in and then it asks to descale so we have to open it take it out and run it through the cycle again. Overall this machine is a piece of trash - i have had MANY calls with the support desk, and they are kind and helpful, but this machine is so temperamental and not user friendly or sustainable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Lindsey, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on March 13, 2022
Posted by: Ad
from New Jersey
We went through 4 of these machines in a 10 month span. Constant issues. Finally I switched to a different model and have had zero problems. Definitely pass on this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a Vertuo replacement machine. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA