Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
3
Lots of maintenance
on September 25, 2022
Posted by: TechGuy
[This review was collected as part of a promotion.] This is a compact and sleek coffee and espresso machine that takes up less counter space. It makes great tasting coffee and espresso, however it requires a lot of maintenance. It requires frequent cleaning and descaling cycles, even when using clean and filtered water. And these cycles are pretty time consuming. The machine also has water leaking through the sides while operating. The blinking lights error occurs frequently and the machine needs to be unplugged in order to reset it. This can be annoying when you are trying to make a cup of coffee. Overall, this model seems to have a few design issues that need to be fixed in order to be a reliable coffee/espresso machine.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed -- next level coffee at home
on September 25, 2022
Posted by: jaclyn
from dallas, texas
[This review was collected as part of a promotion.] I recently cut sugar from my diet and have been missing that coffee comfort in the morning (just couldn't find a solution without creamer!) A coworker recommended Nespresso -- punching with flavor, easy to make, and no sugar! Problem solved -- I can have (even better than before) coffee again. The size of the Vertuo is perfect. So slim that it sits nicely next to the traditional (lame) coffee maker for those that want to miss out on Nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on September 25, 2022
Posted by: Olivia1237
from Wenonah, NJ
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo Next! It’s my first espresso machine and o am so happy with its functionality and smart features. Super easy to assemble and directions were very easy to understand. I love the app feature and pairing to my phone was so easy. The espresso brews smooth and is the perfect temperature. I love how it disposes the used cup in a trash compartment that can be emptied later. Only con it will not brew without at lease a half full water tank. Mine was a little less than half full and it said it needed to be filled. Otherwise great machine!
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for lattes and espresso drinks
on September 25, 2022
Posted by: Kaofo89
from Medina, OH
[This review was collected as part of a promotion.] This Nespresso is great for making drinks that require espresso. Comes out with a little froth on the top which I like. This machine is very narrow so it can fit anywhere and it does not take up a lot of counter space. Great addition to our coffee bar.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm in love with this!
on September 25, 2022
Posted by: Ravrich
from Chicago
[This review was collected as part of a promotion.] My favorite thing about the Nespresso is how versatile it is. I can use it in the morning to give myself a quick shot of wake-up brew, or I can use it to entertain guests in the evenings. This is a high end coffee maker. It's very slim, it heats fast and pours just as quick. It came with a package of pods inside the box so we have enjoyed the many different brews offered this far. The flavors have been great this far. I love having the ability to make a nice cup of espresso, latte, or coffee at home. With the sampler coffee samples, I was able to figure out the coffee intensity level. I'm in love with my nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and so easy!
on September 25, 2022
Posted by: Audrey1245
from San Diego, CA
[This review was collected as part of a promotion.] I first used a Nespresso at a friends place and was impressed by how easy to use the machine is. I like a strong bold coffee and often found other pod coffee bland and tasteless. Not the case with Nespresso. Nespresso offers a great range of options, and I love that I can make myself a great coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Versatile machine with fantastic features!
on September 25, 2022
Posted by: Bobbi C
from Albuquerque, NM
[This review was collected as part of a promotion.] I love the Vertuo Next! From a reservoir that holds enough water for several cups of coffee, to being able to choose from multiple serving sizes/coffee types, this is a great upgrade! The used pod bin makes clean up none existent, and the fact that they have a recycling program is awesome. The instructions were a bit lacking, but the machine is easy to set up and use. My only negative is the color - it is more “cream” than I expected. I do like how compact it is, but it clashes with my other appliances.
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Space saver but confusing to use
on September 25, 2022
Posted by: Motherof5
from St Louis, MO
[This review was collected as part of a promotion.] I have put this Nespresso machine together the day that I received it. I was excited to try my new espresso machine. Unfortunately the excitement dwindled when I could not understand how to use it. I thought it was typical to others like it but I was mistaken. I eventually had to google and YouTube how to use use it, especially to understand how many pumps were needed to get a certain ounce filled.
While I understand that the calsuls are regulated by bare codes, there are times where I like additional hot water to lessen the intensity of the espresso flavors. I had no idea how to get a little more water to flow through the capsul to dilute. Maybe that is just not an option.
Outside of that, I really appreciate the variety of flavors available. The company is environmentally conscious and provides reusable pods. Several pros compared to my cons. I do wish there was an option to adjust the water amount used compared to the bare codes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA