Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
on December 10, 2023
Posted by: Brit
I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is defective. 2 bad machines
on September 3, 2021
Posted by: Todd
from Santa Fe, NM
We are sending back our 2nd Vertuo Next machine due to it not working properly. We had an earlier Vertuo machine since 20005 and had no problems. Try a different model and save yourself the hassle. Customer service has been great! Just a defective model.
Response from Nespresso USABy Katherine T., Customer Service, September 4, 2021
We are pleased to offer in and out-of warranty service options for all Nespresso machines. If you require additional assistance, we are available 24 hours a day, 7 days a week via our toll free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trying to figure out which machine to buy?
on September 14, 2021
Posted by: Nixter
from San DiegoCA
We have had many Nespresso Machines both Original and Vertuo Lines. The first Evoluo machine has been great! We have had it for years and it makes a nice foamy cup of coffee, and we don't have to fill the water tank too often which was nice. We have the Vertuo Plus in our office and we do like it, the tank is pretty large so again we don't have to fill it too often and its probably Nespresso's most quite machine, the only thing I don't like is the electronic component of loading in a pod, I just don't think its necessary but it wasn't a deal breaker... With the New Vertuo Next.. So far I am very disappointed, it's the smallest water tank and with 2 people in the house you will be refilling the water tank daily if you both drink 2 cups of coffee. Its ironic that the machine with the smallest water tank makes the largest pod of coffee (The Caraffe).. and also Nespresso says this machine will get foamier over time, but so far its not very foamy, and the coffee doesnt taste the same or as good as the older machines I have.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Too many problems!
on September 19, 2021
Posted by: Jessica
from San Diego, CA
I wish I had read the reviews before purchasing. I had one month of great coffee before getting the orange lights of doom. I didn't feel like dealing with the hassle of giving another Next a shot only to have it break as well, so I returned it for a Vertuo Plus and I'm much happier. I dragged my old K machine out while I was doing the return and there's no comparison. Coffee is great, just seems like this particular machine is missing the mark on reliability.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Jessica.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Never experienced a worse machine!
on September 24, 2021
Posted by: Celine
from Tucson, AZ
Have had to replace this machine twice now! Constantly malfunctions and is incredibly difficult to troubleshoot. Very frustrating when you're about to leave for work and try to make a cup of coffee and it simply won't. Buy a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review, Celine. While we are glad to know a machine expert was able to replace your Vertuo Next, we are dismayed to learn about the issues you are currently experiencing. If you need additional assistance with your replacement Vertuo Next machine, please do not hesitate to contact our 24/7 toll-free number, 800-562-1465, or visit Nespresso.com/help for troubleshooting tips. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Always find coffee in recycling bin
on September 24, 2021
Posted by: Et
from San Antonio TX
After I had this about 2 weeks the machine started dumping coffee into the recycling bin. I called the help desk and he told me to clean the pot. He told me to stick a toothpick or paperclip end in the place where the pod goes to clear out any coffee residue. Neither one of them fit in the hole. He then told me to run very hot water through the machine by pressing the brew button 3 times. After I completed that I tried to brew the coffee. The first cup came out ok but the second cup only filled up 1/2 way and emptied into the pod recycling bin. Thtis continues to be a problem. My daughter has machine and it has never done this. This makes a great cup of coffee when it goes in the cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review. If you still need assistance with the Vertuo Plus machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. We have noted this issue to your account, and look forward to hearing from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, but prepare to get a new machine
on September 28, 2021
Posted by: Kate M
from Virginia
I bought this Nespresso and thought the coffee tasted great but am on my second machine in 2 weeks. I am going to need a new one again because after 1 week, the machine empties the entire water tank into my coffee cup and shakes and spews water everywhere. Disappointing
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 29, 2021
Hi Kate, Thank you for your review. We're glad that you spoke to a machine expert and was able to have your Vertuo Next machine replaced. If you need further assistance we offer a one year warranty and a lifetime of troubleshooting assistance via telephone at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I love Nespresso BUT
on October 27, 2021
Posted by: Pvdm
from Monterey CA
The Vertuo Next has a major design flaw - just had to replace the second one in a month!
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 1, 2021
Hi Pvdm, thank you for your review. We're glad to see you spoke with a machine expert, and that you will be receiving a replacement Vertuo Next. For any future questions about descaling your machine, or for general technical assistance, please visit the Vertuo Next section under Nespresso.com/help, or call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA