Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Buy a Vertuo or VertuoPlus, this is garbage.
on February 17, 2023
Posted by: redamf
from Henderson, NV
We love our Nespresso machines!
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
*Horrible Machine
on March 9, 2023
Posted by: Lost a fan of Nespresso
from California
*Horrible Machine will rob your morning joy. Best tasting "home coffee", but the Vertuo Next machine is so problematic. This taste better than Kuerig and helped me to stop Starbucks in the busy mornings. But troubleshooting is beyond aggravating because it's not consistent with the directions. I won't purchase nother Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 10, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken, faulty, and messy
on April 1, 2023
Posted by: Needeen
from CA
I was gifted this from my husband Feb 2021. It was constantly plagued by the orange blinking light and water coming out of the bottom of the machine. Seems to be a very common issue with this line of machines. I cleaned the unit weekly and after descaling (what an arduous process!) one time, I had more issues. I spent 10 or so hours troubleshooting and disassembling the machine (it was out of warranty) to see if there were any obvious signs of fault. The overflow had backed up. I cleaned it out and still orange blinky button. The machine could go through a cleaning cycle but not read a pod to brew.
Stay far away from this particular line. Also, the entire bottom inside the machine was caked in coffee grounds and coffee residue from where it had been leaking. Definitely not safe!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 4, 2023
Thank you for your review, Mary. We are certainly disappointed to hear of your machine troubles, and we hope you know that we are always here to help. Despite your warranty status, we offer a lifetime of comprehensive troubleshooting. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pass on this unit
on April 9, 2023
Posted by: Ron W
from Michigan
I bought this unit and within 4 months died. A replacement was sent that was also defective. I have since switched units.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your review, Ron. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We're glad to hear that you've received a different machine, and we hope you'll continue to reach out if you have any other issues. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT PURCHASE
on April 11, 2023
Posted by: Kourtleeh
from Naperville, IL
I’ve gone through two of these machines in the last two years now and suffice to say this is a terrible model. The original very vertuo with the automatic lid worked perfectly at my mom’s, she’s never had an issue and she’s had hers for 4+ years. The first time I had to replace this version was when a waterline broke (I was in the phone with customer service troubleshooting, the machine leaked coffee every time I made a cup). Now the replacement machine they sent can’t make more than one cup of coffee before overheating, and it only makes 1/4 cup with a regular 7 oz pod. I even got the beautiful and pricier copper version of this machine, still works terribly. Do NOT purchase this model. Service via coffee pods / shipping and other Nespresso items are great, so I want to be clear this is not a knock on Nespresso itself but just this model of their vertuo line of machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy.
on April 29, 2023
Posted by: David W
from NYC
Lasted just over a year and died. Was out of warranty so its in a landfill now.
Not an issue with red or amber light. Started making a very loud squealing noise like the bearings were going. Eventually it froze up and would not spin the pods.
Not an issue with red or amber light. Started making a very loud squealing noise like the bearings were going. Eventually it froze up and would not spin the pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, David. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. In the future, should you require any assistance with your machine, please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Delicious coffee VERY short lived
on May 5, 2023
Posted by: Pnky83
from Fredericksburg, VA
Wonderful while it works! The coffee is truly amazing, but I have a keurig that is almost 8 years okd and still works. Its not the best coffee but it does what it was bought to do. My vertuo next was purchased not even 2 years ago and its always been acting strange. It never worked with just one push of the button, the orange light of death was always there even though I ALWAYS use distilled water. About 2 weeks ago it started acting up again for what apparentlu is the last time. I unplugged and plugged, tried to descaled and I wasted several pods trying to get it to work! It just wont! And because its just ONE button there isnt much that can be done. Definitely chose a different model and to Nespresso either issue a recall and fix the issue or remove it from your catalog!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 6, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. The cost of shipping, repair, parts, and labor are all covered under the machine's one year warranty. We can assure you Nespresso works diligently to complete the repair process as quickly and safely as possible to get your machine back to you. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Durability?
on May 31, 2023
Posted by: 3cupsaday
Had my machine for just over two years then it took a dump on me. Used it every day, however I’d expect it to last longer than two years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 1, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA