Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Coffee is delicious. Machine not so great.
on July 13, 2022
Posted by: CoffeeJess
I had two of them and both machines got stuck in the descaling mode and had to be replaced. Customer support was always very helpful in replacing but still annoying to deal with the issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid it
on July 22, 2022
Posted by: nihsel
from Santa Clara, CA
I've had this machine since February, 2022. Unfortunately for the past month or so this machine only presses coffee when it feels like it. When cold (i.e., first capsule in the morning) it will refuse to make coffee at all and I am currently losing 1 to 2 capsules a day due to the machine ruining them.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most unreliable machine I’ve ever had
on July 25, 2022
Posted by: Smeesh
from Torrance CA
Have returned this machine twice now, both models worked for a few months then just stopped brewing. Tried descaling and cleaning and nothing worked. Frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 27, 2022
Thank you for your review, Smeesh. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn’t even last 2 weeks
on July 27, 2022
Posted by: Erin
from California
I was so excited for my first nespresso machine. To say the least… this one did not live up to my expectations. Around the 2 week mark of having this machine it completely stopped brewing, then it started leaking all over my counter.
I will say though, I’m very impressed with nespressos customer service. They were great at replacing this machine for me with little to no hassle- with that being said this product has way too many faults and I don’t see why they don’t just discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuoline machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistent Breakdown
on August 27, 2022
Posted by: Jlgnyc11
from New York, NY
I had an original Vertuoline for 6 years problem free until I moved and it sat unused for just a bit too long, so I decided to upgrade. I ordered the “Next”. First model failed after 2 months with inexplicable random blinking and electronic defects. Second unit they sent me failed with a ‘laser failure’ so it can’t read the pods and times out on every other attempt to brew. Replacing with an older, more reliable model. Vertuoline is a great product, but the Next appears to be rife with defects in design and/or manufacturing. A friend at Nespresso confirmed this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We understand your frustration with the Vertuo Next, and we are glad to see you were able to replace this machine with our Vertuo. If you need any assistance with your new Vertuo machine, please contact us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do No Buy - Nespresso Should Discontinue the Model
on October 18, 2022
Posted by: Sam M
from Boston, MA
I've owned many Nespresso machines over more than a decade. The Vertuo Next is unworkable and unreliable. A simple Google search results in thousands of similar complaints. I was forced to argue with Nespresso Customer Service for more than a year before the company finally sent me a different model that didn't experience the same ongoing technical issues. It's arguably actionable that Nespresso is still selling this machine given several of the technical support contacts recognized the widespread issues customers experienced with this specific machine.
DO NOT BUY THIS MODEL unless you enjoy throwing away pods for fun (I think I wasted roughly 6 full sleeves) and being forced to factory reset, flush, manually clean the machine, etc. on a daily basis.
I'm disgusted with the lack of transparency from Nespresso related to this machine and my experience - it cost me money, product, countless hours and unnecessary frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, October 20, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert, and have received a replacement. If you still need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Worth the Money
on November 4, 2022
Posted by: AHop
from Firestone, CO
Bought this machine just shy of 18 months ago. It is not our primary coffee machine due to the cost of capsules, but used it for special occasions. It still looks brand new and over the last month started having issues reading the capsules. Would have to try several times, sometimes ruining the capsule. Now it has also begun to leak coffee from the bottom of the machine, not water, coffee. Fun while it lasted but I'm not from the disposable generation. For the price, this machine should last for years. Now I have capsules and no working machine. Total disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 12, 2022
Posted by: K
This machine has caused me nothing but frustration. It never works properly. I even followed the descaling steps and still only works sometimes. I highly do not recommend this model!!
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review. We are glad to see you were able to speak with a Machine Expert to have your Vertuo Next replaced. If you have any questions regarding your new Evoluo Nespresso machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA