Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Same Issue as Everyone - Machine Stops Working
on May 29, 2022
Posted by: Mike C
from Los Angeles
This model has serious issues. Judging from the comments here and on other review sites, the failure pattern is clear. My story is identical to so many others, first machine worked great for almost a year, coffee is great, and then it broke down and would no longer work. (Orange light flash and no brew). Customer service was helpful and replaced the machine, within four months the replacement machine stopped working. On the second machine we ran the cleaning cycle once a week and even descaled 2x in four months.
Second machine won’t brew a single cup, called customer service and the are replacing with a new machine (Evolo this time).
Stay away from the Vertuo Next, unless you are a fan of headaches and talking to customer support a lot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Mike. We are dismayed to learned that your VertuoNext machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy this. It doesn't work.
on June 3, 2022
Posted by: Daisies
from Charleston, SC
I bought this about a year ago. It worked fine for the first three months, but even keeping up with the maintenance recommended, it became useless in about six months. I've followed all the troubleshooting guides, but I have to factory reset it almost every time I try to use it, and it eats up my pods in the process of trying to get it to work. Really disappointing. I bought it because I thought it was more versatile, being able to make a carafe as well as a cup. In fact, it actually does not make anything but a frustrating start to the day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 4, 2022
We're disappointed to hear about your experience with your Vertuo Next. Your machine includes a one-year warranty with purchase and we'd love to help. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps breaking
on June 17, 2022
Posted by: beccgut
from Oklahoma
I have been through 2 of these machines and they keep breaking. The first one lasted almost a year and then the laser that reads the coffee went out on it. The second one lasted even shorter at a few months. It won't do anything, not even a cleaning cycle. It is stuck on a white light.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in a year
on June 17, 2022
Posted by: CB
from Nashville TN
LOVED! But it broke in a year with the white light staying on and no more coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. We offer both in and out of warranty support for our machines and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great…for a month!
on June 17, 2022
Posted by: Tmd85
from Vermont
Worked great for a month, then stopped all useful function. Would brew a tiny amount or a full tank of water then stopped working altogether. Just purchased the PLUS brewer instead. Crossing my fingers that we have better luck with that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear this was your experience with the Vertuo Next. If you have any questions or concerns about your new VertuoPlus please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on June 19, 2022
Posted by: None
After pulling the machine in doesn’t start the heating process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee--unreliable machine
on June 24, 2022
Posted by: peregrin
from Arkansas
I'm on my second Next. The first one was replaced for free but now this new one has quit after 5 months. They don't seem to read the capsules after a time. I've wasted at least a sleeve of coffee trying to make it work. The coffee is great, but no longer worth the expense and frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible product, do not purchase--it WILL break
on July 6, 2022
Posted by: Eric
These machines all need to be recalled! Our first one eventually started leaking water from the top area whenever we used it, and the latch became extremely hard to operate. It was replaced under warranty, but now, five months later, the replacement unit is also leaking out of the top! Search on reddit or anywhere on the internet and you'll see tons of stories like mine. On the plus side, Nespresso customer service is very good--they did a video call with me to see if they could troubleshoot the problem away, and when they weren't able to fix it, they decided to send me a VertuoPlus Deluxe instead. AVOID THE VERTUO NEXT AT ALL COSTS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Eric. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA