Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Worst machine ever
on January 25, 2022
Posted by: Hny
from Washington
Do not buy this machine, I have had nothing but problems with it and they even sent me a replacement one so I am now on the second machine and it refuses to brew more than one cup of coffee, I had called customer service multiple times and they can always get it to work and then the next day same thing.. refuses to brew coffee and won’t even run a clean cycle but they never have an explanation for me and I shouldn’t have to do a factory reset everyday just to get my machine to work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Heather. We understand your frustration regarding your unsatisfactory experience with the Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Defective After 1 Month of Use!
on February 7, 2022
Posted by: Rico
from Chino, Ca
Made great coffee and foam is the icing that made it look so professional! However, after a month of very minimal usage, it stopped working. (My daughter has the exact same model and uses it daily and still working great! Maybe we happened to have gotten stuck with a dud?) I called the support hotline and the support was great. They did not have my particular color (Black/Gray) available but they will send me a replacement one (Black/Chrome) within 7 days. Phone Support was easy to work with and very courteous! I can't wait to get my replacement and hoping this will last years longer and will be more reliable! Will provide an update on the progress....stay tuned...
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 8, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine, and we are glad to see that you were able to speak with a member of our team regarding a replacement. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on February 9, 2022
Posted by: Sanaa T
from Fairfax, VA
I had a terrible experience with mine- it leaks and even after taking great care of it and descaling the coffee tastes like old cigarette water. Not even exaggerating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review, Sanaa. A change in taste and consistency may be resolved by descaling your Vertuo machine. Be sure to visit the Vertuo machine section on Nespresso.com/help for descaling instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a month
on February 9, 2022
Posted by: Star808
from Honolulu, Hawaii
I bought my machine in December and a month later it’s been acting up. It leaks water from the sides and I constantly have to wipe the water under the machine. It also started not responding at all. I wasted so much pods trying to get the machine to work… SUPER DISAPPOINTED!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t live up to Nespresso Quality
on February 18, 2022
Posted by: seb82
from Washington, IL
I bought this in November after receiving our first Vertuo machine as a gift and falling in love with the coffee (we have one of the original Nespresso machines that has been a workhorse for us, too). I really like the form factor of the machine and it fits great in my office. Unfortunately, after only a few capsules, we realized this is nothing like our previous machines and experiences. The biggest frustration is how the coffee drips back into the drip tray. If you don’t clean it every 4-5 capsules, you end up with a moldy mess. The other issue is the number of times you have to reset it to keep the consistency with the coffee pour. We’ve had our original machine for over 10 years and have never had to contact support. Our other Vertuo machine is running like a champ. The Vertuo Next is one to avoid.
Note: After these issues, Nespresso customer service is sending us a new machine. Given the reviews I’ve read, though, I’m not overly optimistic.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review, and we are disappointed to hear that there were issues with your VertuoNext machine. We are happy that our customer service team is sending a replacement to you, and your feedback will be noted to our quality team. Should you need assistance in the future, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Design
on February 20, 2022
Posted by: Henry
from Chicago
I am currently on my second machine, awaiting my
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi Henry. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We are however, thrilled to learn you were able to speak to a Machine Experts and your machine has been replaced. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on February 26, 2022
Posted by: Rocco
from New York, NY
So I have two of these machines. One in the office, and the other at home.
The one in the office starts blinking orange at least once a week. The "fix" is to unplug it for at least 30sec then plug it back in.
My home machine has just broken so bad it won't it turn on. No lights, nothing. what is going on??
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review, Rocco. We're glad to see you were able to speak with a machine expert and arrange for a replacement machine to be sent to you.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get another model
on March 13, 2022
Posted by: MoshPosh
from Washington, D.C.
I received this model in December of 2021 and brewed about 2-3 cups a day. By March, it had broken (I was receiving a blue light which the customer service rep said shouldn’t have been showing up). I also had a ton of water leakage. Thankfully, customer service is great and sending me a replacement - I’m trying my luck with another model and suggest others do the same.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA