Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
5
Like Starbucks but at home!
on July 28, 2022
Posted by: danieln22
With this nespresso, I am able to create copycat Starbucks recipes. I love their espressos! It’s just a quick tap then I am able to brew some espresso for my drinks!
Written by a customer while visiting influenster.com
Customer Rating
4
Love it
on July 31, 2022
Posted by: Sunday
from Orlando
[This review was collected as part of a promotion.] This was a replacement as my original one stopped working. Troubleshooting was not able to identify the issue. New one is working well so far.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Sunday. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what we were looking for
on August 1, 2022
Posted by: Landry
from Florida
[This review was collected as part of a promotion.] had been looking for an espresson machine for a while and we hemmed and hawd about it for a while and we are so glad to finally this amazing machine. the coffees are so rich and flavorful as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade from drip coffee
on August 5, 2022
Posted by: SF
from Los Angeles
[This review was collected as part of a promotion.] I love the crema and the dark toast. The frother adds that special touch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nepresso
on August 5, 2022
Posted by: JillMarie
from Scottsdale, AZ
[This review was collected as part of a promotion.] I bought this at the start of the pandemic and am so happy that I invested in this. I use it everyday and absolutely love each cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor machine
on August 9, 2022
Posted by: Bmen12
I had to get a replacement and the second one broke the same way. Poor Machine but AMAZING customer service they will replace it with no hesitation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulties for continued use
on August 9, 2022
Posted by: emily
from South Dakota
I use my machine about twice a week and I purchased it for both coffee and espresso needs. It constantly gives me an orange blinking error where I have worked with customer service before to learn how to properly clean it. But the machine does this constantly. I will run it through the cleaning process and then a few days later, I get the error again. I have the machine for quick coffee on the run and so now I end up not using it at all. Hopefully the newer models have worked some of the quirks out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 9, 2022
Posted by: Michelle
from Michigan
[This review was collected as part of a promotion.] I use this thing two or three times a day! I love it. Great for iced coffee in the heat and I love that I can make espresso too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA