Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
4
It works
on April 23, 2022
Posted by: yolibean
… but it does leak. I keep a piece of paper towel in the cache where the used pods go because thats where Ive seen water. I am able to make all kinds of drinks with this. I do enjoy the aesthetic of it all too. These pods can be expensive but not as expensive as a cup from your favorite coffee house.
Written by a customer while visiting influenster.com
Customer Rating
1
less than 2 months it broke.
on April 26, 2022
Posted by: JS
from Atlanta, GA
The machine stopped brewing coffee, the button doesn't work, and leaks HOT water everywhere.. only lasted two months. TWO MONTHS!! my old cheap coffee machine lasted many years before I decided to try this fancy machine. and reading the reviews I'm not the only one. Nespresso seriously needs to recall the machine or pull it off the shelve. It is hurting its reputation. forget the fancy features when it can't even brew coffee correctly. luckily I'm getting a different model (I refused to get the same machine as a replacement if its going to break again) through the warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JS. We certainly want your Nespresso experience to be special and exactly to your satisfaction, and we appreciate your feedback. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine when the descaling alert comes on. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I honestly love this
on April 27, 2022
Posted by: wendyba8d9
I honestly love this coffee maker. It is so simple to use and makes great coffee. I love how many varieties of coffee you can buy for it too. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
3
Mine stopped working too!!!!!
on April 30, 2022
Posted by: LH
from Austell, GA
Got my machine as a Christmas gift, worked from 12/21 until 4/22. Love the coffee but hated wondering every morning if it was going to work. It finally stopped doing anything. I had a faint blue light that flickered. Customer Service did video chat and tried to help but said something was really wrong with the blue light coming on . It never leaked just stopped working. Got my replacement machine today and so far so good - fingers crossed.
Great customer service just bad machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, L.H. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on May 1, 2022
Posted by: Qweeeen O
from Southern California
I’ve had mine over one year without any problems! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is one of
on May 1, 2022
Posted by: justrunningthru
This is one of the bougie-est purchases I have ever made... I already owned a keurig but was curious about nespresso. All I cam say is, it's worth every penny. The richness of the nespresso coffees is like nothing else. They brew with a foam head and are great black or with creamer.
The frother is something I didn't even know I needed until I had it. It elevates every single cup of coffee whether it be iced or hot. Perfect foam every single time.
So worth the buy!
Written by a customer while visiting influenster.com
Customer Rating
5
Obsessed!
on May 2, 2022
Posted by: jaimeej2
I have had my Nespresso for about a year now and I swear I’m obsessed. The coffee is so good! The pods seem expensive when you are buying them but if you look at how much you actually save making it at home vs buying it somewhere every day it really isn’t that bad. The tastes of the pods are amazing and the Nespresso brews everything perfectly! We use this almost every day. Definitely would recommend to any coffee lovers! Even my non coffee loving husband is obsessed now!
Written by a customer while visiting influenster.com
Customer Rating
1
Broken
on May 4, 2022
Posted by: K
from Michigan
I really want to love this, but unfortunately I haven’t had the chance to. I got my original machine back in October and started having issues this March, got sent a new one and already this one is broken. Instead of getting another new one I’m going without it for at least 2 weeks while it gets repaired. guess now I have to buy coffee everyday until then or get a cheap coffee pot to hold me over. I want to love you Nespresso I really do
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 5, 2022
We want you to love us too, and ask that you contact us again, 800.562.1465, and speak with a coffee specialist about how we can make this right. Thanks for choosing Nespresso.
Written by a customer while visiting Nespresso USA