Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
5
I adore my Nespresso!
on February 1, 2022
Posted by: Anonymous
I adore my Nespresso! Any issues I have had have been minor and easy to solve on my own! I am spoiled and only like my Nespresso coffee now! It’s like my own Starbucks but better at home!
Written by a customer while visiting influenster.com
Customer Rating
5
this is without a
on February 2, 2022
Posted by: briannmontanna
[This review was collected as part of a promotion.] this is without a doubt the very best coffee that I have ever had and the machine its self is also very impressive. A few of the most impressive features in my opinion was the fact that the machine can be connected through bluetooth. also the built in pod collector and pod barcode reader to know what size cup to make
Written by a customer while visiting influenster.com
Customer Rating
5
I love my Nespresso
on February 3, 2022
Posted by: Anonymous
I love my Nespresso Vertuo! It can make both a full cup of coffee and espresso shots. The pods are mostly only available through Nespresso but I would still recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
This is an amazing
on February 3, 2022
Posted by: Anonymous
This is an amazing value! I use it every day. The coffee from Nespresso is expensive but it is the best coffee! It still is much cheaper than going to a coffee shop every day! I would highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible Purchase Decision
on February 3, 2022
Posted by: chricel
from Seattle, Wa
The VertuoPlus was a better machine. This Next version stopped reading the barcode 4 months after use with descaling regularly and running the rinse cycle every other week. I have diagnosed the issue to debris covering the barcode reader which is not accessible for cleaning by reading through forums and watching repair videos. I am contacting support for a warranty exchange.
Also, in comparison to the Plus, the coffee from this model is more watery due to the brewing method - uses spinning the capsule instead of pumping water. Somewhere along the brewing process, the excess coffee ends up draining to the capsule tray drip catch. Which is disgusting since mold grows after about three days. Seriously though, it's a waste of coffee and disgusting - the Plus model did not have either of these. So, I am getting all my coffee no mold. My wife wanted this for the Rose gold theme, so we tried it, plus my friend may have an older model of this and never had issues.
I would like to add on my Plus machine did need replacing twice, so it was not without it's own issues, but seemed much better overall.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
you and your wife are able to enjoy your Nespresso selections. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I would die without
on February 3, 2022
Posted by: Anonymous
I would die without this machine. I just wish the customer service and trouble shooting was easier! No coffee compares to theirs! I wish they would make hot chocolate pods! I even have 2 one for the kitchen and one for the office.
Written by a customer while visiting influenster.com
Customer Rating
4
I like how quickly
on February 3, 2022
Posted by: ashleychap
I like how quickly this product heats up and how promptly is dispenses the espresso . I find it easy to use and definitely find it to be worth the price .
Written by a customer while visiting influenster.com
Customer Rating
1
New Vertuo
on February 6, 2022
Posted by: LCape
from 13201 sw 17th Lane #1
I thought this machine was going to be great.
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA