Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Stopped working
on May 1, 2023
Posted by: Stopped working
First one stopped working. Replacement is on the way and will update if any better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Support, May 2, 2023
Thank you for your review. We are happy to learn you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd broken Nespresso machine
on June 3, 2023
Posted by: jason
This is the 3rd Nespresso machine we have. It begun to malfunction with blinking yellow light since month 6. We called support and followed instructions to descale. Originally the problem goes away, but recently the usual tricks no longer works, so we end up with another broken Nespresso machine with still hundreds of unused coffee pods.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review, Jason. This is certainly not the experience we want you to have with your Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. Additional assistance can also be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 4 days
on August 29, 2021
Posted by: MB
from Maryland
I'm a huge nespresso fan and have had over 4 machines. Never had issues with any of them except this one. On day 4 it stopped working properly. It either didn't brew, would shut off by itself, brewed too much or didn't brew the full amount. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, MB. We are delighted to see that you were able to speak with one of our machine experts. Please do not hesitate to contact our toll-free number, 800-562-1465, for assistance with your new machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unpredictable
on August 29, 2021
Posted by: Bridge
from DMV
Some days it makes coffee but most days it doesn’t, even after a reset. My machine is less than 2 months old and I am highly disappointed in this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review. Please do not hesitate to contact our toll-free number, 800-562-1465, for additional assistance with your Vertuo Next machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Consistent Problems with Vertuo working
on September 2, 2021
Posted by: NL1244
from Raleigh, NC
I love Nespresso and this machine when it is working. I had issues with my first model and had to send it back in, and when I received my second machine, it worked for a few months, only to now not work after a few months. The coffee and espresso is great, yet, I am super disappointed in how this machine constantly stops working and won't function after multiple ways to trouble shoot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 2, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but keeps leaking
on September 11, 2021
Posted by: Jena
from Pa
The coffee and espresso is good I just bought a bunch of pods for it but I’m so disappointed it keeps leaking
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
stay away from this machine
on October 12, 2021
Posted by: glass of tea
from Ohio
Received this machine as a Christmas gift last year and only had it for about 10 months now and i have nothing but malfunctioning issues. The machine will never finish brewing a full cup of coffee, troubles getting it out of descaling mode, the top spinner needle is always getting stuck, coffee always comes out cold and now and the power is declining....love the coffee when the machine worked correctly for about 2 months i guess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Andrew. We share your frustration and would like to point you in the best direction for assistance. All of our machines include at least a one-year warranty. For lifetime comprehensive troubleshooting please call 800-562-1465 where we're available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on October 18, 2021
Posted by: SH
from Chicago
When this machine works it makes great coffee love the look and size. However I have had two machines in 18 months. My latest one which replaced my first one stopped working after two half months. While I am going through the process of troubleshooting with customer I have bought a French press so I can have coffee. I had hoped by now they would have improved the issues with this machine. I’m pretty sure I was also sent a refurbished machine and not a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
Thank you for your review. We are happy to see you will receive a new Vertuo machine to replace your Vertuo Next. If you need additional assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA