Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
4
I love that I
on December 28, 2021
Posted by: mamatired502
I love that I have espresso at my fingertips I just wish the pods weren’t so expensive
Written by a customer while visiting influenster.com
Customer Rating
5
My kids bought me
on December 29, 2021
Posted by: barbrak1
My kids bought me this for Christmas and I couldn't be happier. I love my coffee and this has taken it to the next level. I have made the coffees ans the espresso and batista creations. Everything has been amazing. I do not think I can go back to drinking my k cups anymore.
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee maker
on December 29, 2021
Posted by: monicarlson
The best coffee maker I have ever had! And the Nespresso coffee is amazing! You also have the option to make you own pods if you have a favorite coffee! Not to mention the creamer whip/ heater!! Overall amazing and makes a fabulous cup of coffee! The Vertuo also sells Starbucks capsules! Super easy to use and worth the money! I will have this coffee machine as long as it lasts! I have had no issues at all and always looking forward to my morning coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
I love my expresso
on December 30, 2021
Posted by: Anonymous
I love my expresso machine. It was all I had been waiting for for a long time and it works amazing. It has a slot in it where the cups fall into for East disposal and makes my expresso drinks quick and easy.
Written by a customer while visiting influenster.com
Customer Rating
1
Doesn’t work
on December 30, 2021
Posted by: Ja
from Santa Cruz,CA
Descalling this machine and making it work is a nightmare.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Ja. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I absolutely love this!!
on December 31, 2021
Posted by: taylor_tucker13
I absolutely love this!! I just got it for Christmas and it was my favorite gift. Works well!
Written by a customer while visiting influenster.com
Customer Rating
5
I absolutely LOVE this
on January 2, 2022
Posted by: sarahj331
I absolutely LOVE this machine! I love how Nespresso emphasizes recycling the pods after you are done. Purchasing this machine is worth it for a coffee lover! It’s a great alternative to buying Starbucks everyday. It’s so easy to use and clean too.
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible!
on January 3, 2022
Posted by: Krista R
from Oregon
My husband got me this for Christmas and within 4 days the machine would not turn on and stopped brewing. They are sending a replacement, but I’m not convinced that this will be something that we keep, especially considering all of the issues that others have had. Really frustrating after purchasing a boatload of expensive capsules for it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Krista. We are disappointed to learn that your original Vertuo Next machine was not performing to standard. We are glad to see that a machine expert has replaced this Vertuo Next for you. Should you need assistance with your new machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA