Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
5
Makes delicious coffee The Machine is beautiful
on December 16, 2021
Posted by: Benmilo
from Florida
I have had this coffee maker for over 1 year and has given me unconditional love
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Benmilo. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On My 3rd Replacement Machine
on December 16, 2021
Posted by: TB
from Arizona
JUNK! They need to recall this machine already! The first machine stopped working after 3 uses. They then sent a replacement which stopped after 4 uses. Getting my 3rd replacement which we went with the Evoluo instead of the Next which will hopefully actually work. Do NOT buy the Next and Nespresso - do better - stop selling this crap machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Tiffany. We can only imagine your disappointment, however pleased we were able to resolve this for you. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert with any other questions, comments or concerns. We’re available 24/7 at 800.562.1465, and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!!
on December 17, 2021
Posted by: maddeya
I love my Nespresso!! It’s perfect to make any “fancy” drink you’d want to go out and get and now you can just make it at home!! It’s spendy to originally buy but I think you could save money by not buying your coffee everyday! Nespresso Vertuo Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
2
Dissatisfied
on December 18, 2021
Posted by: Elliecia
from Michigan
I was so excited to get this. It leaks water everywhere I’ve only used it a few times. Will be returning. I also have a hard time getting it to brew in the first place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Elliecia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is the best
on December 19, 2021
Posted by: rachelk744b
This is the best kitchen gadget I’ve ever used. Saves me so much money and it’s sooo convenient for busy mornings. I like that you can. Cold froth too. Everyone can be a barista with this
Written by a customer while visiting influenster.com
Customer Rating
5
One of my favorite
on December 20, 2021
Posted by: foroughf
One of my favorite machines, the coffee is so good and so many flavors to choose from, super easy to make coffee in the morning and the frother works really well for lattes. Amazing
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing & Life changing
on December 20, 2021
Posted by: Mike
from New Jersey
This is an amazing cofeee maker! Makes best expresso coffee with Milkf Frother ! Just amazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I used this at
on December 21, 2021
Posted by: sader6
I used this at a friends house and FELL IN LOVE. I cannot wait until i’m able to purchase one for my own home. It’s quiet and easy to use and my coffee came out perfect. I recommend buying one if you are able to afford one.
Written by a customer while visiting influenster.com