Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Terrible machine
on January 14, 2023
Posted by: Cris
from NYC
I bought the Vertuo Next Coffee machine one year ago. At first it was working fine. After 2 months the machine started to not work properly. Water leaks underneath the Vertuo Next machine consistently. The coffee was not hot. I called customer service and they ran me through a cleaning and factory reset. The machine continue to leak underneath and then started to leak coffee underneath. Nespresso sent me a new machine.
The new Vertuo Next machine was working fine and then after 3 months it started to leak water underneath. I think the machine leaks more water then it brews coffee. I factory reset, descaling and cleaned. The machine continue to leak water from underneath during each brew. The Virtuo Next does not provide me with 7.77 Fl OZ of coffee. I get about 5 fl oz at best. This machine is a wreck and disappointment.
The new Vertuo Next machine was working fine and then after 3 months it started to leak water underneath. I think the machine leaks more water then it brews coffee. I factory reset, descaling and cleaned. The machine continue to leak water from underneath during each brew. The Virtuo Next does not provide me with 7.77 Fl OZ of coffee. I get about 5 fl oz at best. This machine is a wreck and disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this model. Absolutely awful.
on January 24, 2023
Posted by: Sara446677
This product is by far one of the most frustrating things. Currently on my 3rd vertuo next and they keep breaking. I will have to call customer service AGAIN and go through the troubleshooting (which is kind of complicated to be perfectly honest) and then they will send another one and that one will probably break too!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 26, 2023
Thank you for your review. We are dismayed to learn that you have experienced issues with not just one, however multiple Vertuo Next machines. Customer satisfaction is our highest priority. If you are not 100% satisfied with your Vertuo Next machine, our Machine Experts will be delighted to assist you and provide you with other replacement options. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
garbage machine
on February 23, 2023
Posted by: ducco89
from chilliwack bc canada
straight trash only got less then 20 cups out of mine and its dead i hate this machine waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review. We are certainly disappointed to hear this, and hope you know that all machines are covered under at least a one year warranty, and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465, where we are available 24 hours a days, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Buy This Model!
on March 16, 2023
Posted by: Meg
from Minneapolis, Minnesota
We've only had this machine for 2 years, and one of the years we barely used it. Now, it takes us 30 minutes to try and "clean" the whole machine out just to have 1 cup of coffee. The next time we go to use it, it will say it needs to be cleaned again (even though it just was!). Annoying to maintain, clean and definitely not worth the hassle or the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 17, 2023
We're sorry to hear about the difficulty you are experiencing with your Vertuo Next. We offer comprehensive troubleshooting support and would be happy to help. Please contact us at 1-800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works
on March 17, 2023
Posted by: Jo007
This machine worked great for about 2-3 months when I first bought it, then it started seizing up. I've done a factory reset, descaled it, but it still only works once out of every 5-10 tries if I'm lucky. Right now I can't even make a cup and I've been trying since this morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Unsatisfactory
on March 18, 2023
Posted by: Cloontang
from DC
I received this as a gift for Christmas.The very first time I used it out of the box it leaked scalding hot water that came out from the top and sides. It didn’t even pour half of the 8 oz the pod is supposed to brew. Also the side paneling was hanging off right out of the box and won’t latch back in.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Hello, and thank you for your review. We are disappointed to hear that there is an issue with your Vertuo Next. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy.
on April 14, 2023
Posted by: Cafemom
We purchased this machine and it went kaput within a week.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pick Another Machine
on April 17, 2023
Posted by: mls
from Austin, Texas
I've had this for a year it worked well until it completely stopped responding after a descale. Nespresso's only solution was to replace in a less desirable color/finish. Not only do I have to ship the broken machine back, but the replacement machine has a 6 month warranty instead of the 1 year of the original machine. I'm sure the replacement will also prematurely cease to function. Don't expect this machine to last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA