Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Great tasting coffee ☕️ but.....
on July 31, 2022
Posted by: MLSA
from California
Nespresso offers amazing tasting coffee and espresso pods but unfortunately the Vertuo Next machine is awful! So many flaws and malfunctions. I am hopeful that I will be happy with a different model, possibly an older model.☕️☕️
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy Vertuo Plus Instead!
on August 12, 2022
Posted by: Jinny
from CA
Save your money on this product, buy Vertuo Plus instead!
I was gifted this machine and had to get it replaced twice within 2 years.
I was using Vertuo Plus prior to Vertuo Next, and I absolutely loved it for 4 years!
I switched it back to a new Vertuo Plus as I couldn't deal with this machine anymore.
I was gifted this machine and had to get it replaced twice within 2 years.
I was using Vertuo Plus prior to Vertuo Next, and I absolutely loved it for 4 years!
I switched it back to a new Vertuo Plus as I couldn't deal with this machine anymore.
Pros: Great Color Options, Slim/Compact Design
Cons: Non-automatic open/close button (super stiff too), Malfunctioning too often
Cons: Non-automatic open/close button (super stiff too), Malfunctioning too often
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
stopped working properly
on September 30, 2022
Posted by: Jamie A
from Los Angeles, CA
I have been cleaning this machine how it is supposed to be cleaned and it has started to throw my coffee towards where the used coffee pods go I have wasted so much pods trying to make it work and it just doesn’t work. I really love the coffee and machine but it is so unfortunate it stopped working for me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BOTHER
on November 12, 2022
Posted by: Dont get fooled again
from los angeles
This machine has been the bane of my existence for almost a year. I wake up in the morning with this machine right next to a Keurig, as soon as this thing eats 3 or 4 capsules I just move onto a machine that actually works. This morning tho was over the top used at least 5 capsules beforw i finally got a cup and guess what the pour was like 5oz instead of the usual 7. Something tells me there is a class action suit in the making. STAY AWAY FROM THIS MACHINE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review. We are sorry to learn that your Vertuo Next is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso coffees and we apologize for any inconvenience this has caused.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Be prepared to replace it often...
on November 17, 2022
Posted by: kne7510
from Philadelphia, PA
I'm on my third machine in 2.5 years. It's had to be replaced more than once annually, and I'm very good about cleaning it weekly and descaling it every 3 months. I have to commend customer service for the free replacements, but it's a hassle to have to keep dealing with getting a new machine. Great coffee, super buggy machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 18, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don't get this model
on November 28, 2022
Posted by: kc
from Denver, CO
This machine has been the most frustrating of any Nespresso machine I've had. It was finicky when I first bought it, and had to be replaced, right out of the get go. Now, about a year over (a little more, since I'm out of warranty), the machine has stopped working again, despite doing all the "regular" fixes.
Essentially what happens is for whatever reason it stops wanting to brew... you can clean the spinny thing, empty the capsules, re-fill the water, turn it off/on and nothing works. There's even a thing where you turn the machine upside down to get the spinny thing to become unstuck. At any rate, incredibly frustrating.
My other machine (not Verturo) is almost 5/6 years old and is a champ. I think it's an issue with this model in particular.
That said, love the coffee. Just hate that I have to get a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 29, 2022
Thank you for your review. We are dismayed to learn about the Vertuo Next issues you experienced with your Vertuo Next machine. We are glad to see you were able to purchase a new Vertuo Plus machine with us. If you have any questions or concerns regarding your new Vertuo Plus machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is also available at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase !
on December 18, 2022
Posted by: GourmetMami
from Paterson, NJ
[This review was collected as part of a promotion.] Love my nespresso machine! I don’t want to get coffee anywhere but my house!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely garbage
on January 13, 2023
Posted by: Ak
I bought this a year ago, had to get it replaced, and within 2 uses the new unit is busted as well. I spend more time troubleshooting the random blinking patterns than drinking coffee. The coffee quality itself is fine on the off chance the machine works. Definitely not reliable enough to make a quick cup of coffee. At least the adrenaline rush to see if you get an incomprehensible error blink or a cup of coffee is enough to wake you up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 14, 2023
Hi, Ak. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA