Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Malfunctions galore
on June 13, 2022
Posted by: jacobsonba
from Friday Harbor Washington
First Next malfunctioned in multiple ways within a couple of months. Nespresso replaced it. Second machine malfunctioned in even more ways in even a shorter period of time. Replaced by Nespresso this time with a Vertuo Plus, which has proved to be a reliable performer. Save yourself some grief and disregard any impulse you may experience to buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, June 14, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working, which prevented you from your morning coffee ritual. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Call our toll-free number at your convenience, to speak with a machine expert, to find a resolution via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Won’t last long
on June 14, 2022
Posted by: Fo
from California
It lasted about 1 years, then it started leaking water and year after that stopped working altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolute lemon of a machine
on June 23, 2022
Posted by: Brett
from San Francisco
In less than 9 months we went through 2 machines. They just stopped working. Don't bother with this machine. It's the worst!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, June 24, 2022
Thank you for your review, Brett. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. When turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after about 1 year of use.
on July 5, 2022
Posted by: Jack
I received this machine as a gift and it worked fine for about 6 months before breaking. It was in use for 6 months before that. The cleaning process is over complicated on the machine, way too complicated for something that apparently consistently breaks after about 6-12 months of use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 6, 2022
Hi Jack, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
worst machine ever
on July 9, 2022
Posted by: cmuna70
from california
i bought this less than six months and followed the direction for descaling and it’s been on clean mode ever since i can’t even get coffee out of it. i have wasted multiple pods as a result still trying to resolve this issue
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine must be descaled every 3 months or every 300 capsules used, whichever comes first. The machine will alert you when it requires descaling. Decaling the machine regularly allows it to operate optimally. If there is issue we can certainly assist you with prompt and comprehensive support by phone. The machine comes with a one-year warranty and we provide lifetime troubleshooting assistance. Please call at your earliest convenience, we feel confident we can help resolve the issue mentioned. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine is a total P.I.T.A.
on July 14, 2022
Posted by: TrueLightTracey
from Austin, Texas
Bottom line - do yourself a favor and pass this machine up and get a better rated machine.
The first machine I bought worked about 75% of the time. When it didn't work, a quick unplug count to 10 and replug generally did the trick. It wasn't long before the machine worked less than 25% of the time without issue.
After several troubleshooting phone calls I was sent a refurbished replacement machine which immediately began leaking all over the kitchen counter.
Currently awaiting the arrival of a new replacement machine, this time a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and we are glad to see that you have spoken to our Machine Experts to replace your machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLE
on July 16, 2022
Posted by: Melibu
On my second one and just give up. Guaranteed to stop working. Absolutely would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 18, 2022
Hi Melibu. Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Visually beautiful but horrible machine that dies!
on July 28, 2022
Posted by: Jaqui
from SoMa, NJ
I wanted to love this machine so much. It was an xmas gift for my partner and unfortunately the first machine arrived broken. After having it exchanged, that "new" machine died within months. It stopped functioning and Nespresso replaced it. That replacement lasted me I believe maybe 4 months and again we tried everything and it was dead. They were great enough to replace it again. 1-2 months and again this newest replacement was dead. It wouldn't brew anything, we tried everything and it was simply dead. Being that it was my 4th machine and all 4 were done for in way under a year, Nespresso was amazing enough to replace it with a completely different model, an Evoluo. So far so good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Hi Jaqui, thank you for your review. We are glad that you were able to speak with a machine expert and we are happy to know that you received a replacement of the Evoluo machine. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA