Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Get another nespresso machine
on November 13, 2021
Posted by: Thank you next
I’m on my second Vertuo next within a year. Incredibly frustrating because I have to go through extra steps every morning for a cup of coffee, sometimes taking up to 10 minutes for a cup and sometimes it won’t work at all. When I do get it to work, it truly is the best coffee. It’s just an unreliable machine, but I have heard the other machines are better.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
TERRIBLE MACHINE
on November 16, 2021
Posted by: Island girl
from Michigan
BOUGHT THIS MACHINE IN AUGUST OF 2021 WATER LEAKING EVERYWHERE JUST RECEIVED A REPLACEMENT AND MACHINE IS DOING THE SAME THING WATER LEAKING INTO USED POD HOLDER AND WATER IN THE AREA WHERE THE POD IS SUPPOSED TO BE PLACED AT THIS POINT ITS JUST AN ORNAMENT ON MY COFFEE BAR. WOUD NOT RECOMMEND ANYONE TO BUY STICK WITH VERTUO PLUS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 18, 2021
Thank you for your review, Sophia. We're disappointed to hear that your experience has been less than expected, and we're glad to see that another replacement machine has been shipped. We stand behind our products and are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good coffee. Loud machine
on November 18, 2021
Posted by: Lovecoafe
from Maryland
Good coffee but a very loud machine. Grinding motor sound. Unlike the first Nespresso machine I was given. I bought this and it wakes the house.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review, Lovecoafe. The Cleaning Cycle for your Vertuo Next machine should be performed weekly, to prevent coffee grind build up. Please visit the Vertuo Next machine section on Nespresso.com/help for cleaning instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for 3 weeks
on November 29, 2021
Posted by: Maria
from Beverly Hills, CA
Made great coffee for 3 weeks then completely stopped brewing. I wasted an hour on the phone with Nespresso troubleshooting until I was able to convince them it doesn't work, so they are sending a new one in a week. However, from reading the other reviews, I don't have high hopes for the new one either.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Maria. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t recommend
on November 29, 2021
Posted by: Jc
from Dallas, Tx
I purchased this machine, and had to return it 3 times….THREE times within a month an a half. I do not recommend buying this machine as all three machines worked for 5-7 days before I had to return them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, JC. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Most machines have at least a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on December 5, 2021
Posted by: Db93
from Miami
On my second machine and it continues to break. Will be setting it aside for recycling today. Dont waste your money. Will leak coffee and stain your countertop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Daniel. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine back in June 2021. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week and can also help with setting up recycling. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this model
on January 2, 2022
Posted by: CoffeeAnnoyed
This “new” model is awful. It’s difficult to fill the water tank. It leaks like crazy. You push the button and nothing happens. You push it again and three times the amount of water goes thru. What should have been a 7oz cup of coffee turns into a 10 oz mess on the counter. Or you get 2 oz from a 7 oz pod. There’s no rhyme or reason to why this is such a terrible machine. Do not purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money.
on January 5, 2022
Posted by: A007
from Herndon, Virginia
This thing sucks so bad. I got this for Christmas and I don’t have the heart to tell them that I hate it. It works most of the time but it’s a hit or miss. I haven’t even owned it for a month and it has already failed several times. Maybe instead of spending so much on the “luxury” coffee part, invest on better engineering. The descaling process is way too complicated as well. Just buy a keurig. I never write negative reviews but really. This is a piece of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer descaling assistance under the Vertuo Next section on Nespresso.com/help. You may also contact us 24 hours a day, 7 days a week at 800-562-1465. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA