Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
5
Great size for counter
on May 12, 2023
Posted by: Vertuo Next
[This review was collected as part of a promotion.] After using the same Nespresso for 7 years, I upgraded to this one since counter space is an issue. It works very well and taste great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple, yet versatile
on May 20, 2023
Posted by: Marty
from Charleston, SC
[This review was collected as part of a promotion.] This is my 2nd nespresso machine. I love getting a quick, hot cup of coffee every morning. The have simplified the machine and made it smaller, which is great. It also allows you to brew all sizes of capsules that are available by nespresso. Some days you need an alto, some days a quick smaller cup will do. Love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee machine
on May 31, 2023
Posted by: Lisa
from Perry, FL.
[This review was collected as part of a promotion.] My 5th machine and I love it. It makes coffee better than any other type of machine. Love, love the foam cap.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee makes me happy
on July 7, 2023
Posted by: LaRuhl
from St. Paul, MN
It makes me laugh when people leave one star and aren't even reviewing the correct equipment. I've had my machine for about 2 years and I love it - please, take all of my stars. The only time I get bummed out is when I forget to put a cup under the pour which is clearly operator error.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on September 6, 2021
Posted by: tinman2
from seattle
Looks like the only people who have written reviews are those who aren't happy with the machine. I love mine and have had no problems.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on October 16, 2021
Posted by: hanoif86
from California
I don't know what people are complaining about, probably just user error, but this machine is great and the variety of coffee it makes is simply amazing! The coffee tastes great whether made into lattes, iced lattes, or just plain coffee! Highly recommended with the aeroccino 3 frother! Goodbye starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it !
on December 6, 2021
Posted by: Misty
from South carolina
The same cup every morning. Can’t go wrong with this machine !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after two years of a single user
on April 26, 2022
Posted by: JV
from Virginia
I love Nespresso, I love coffee. I drink 4 or 5 cups of coffee every day. But I am also the only user. Two years later, it broke, it can clean, it can descale, it just won't brew anything! Very frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JV. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA