Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Terrible machine, good customer service
on October 6, 2021
Posted by: vgurlnsam
from Boca Raton, FL
I purchased the Vertuo Next in July. It did not heat up the water properly so I returned it for another Vertuo Next machine which I received in September. That machine lasted one month and now will not brew coffee. It will flash orange and flood the capsule container with coffee. Customer service was wonderful and have said they will replace this machine with another line. I told them I do not want the Vertuo Next even though it is the newest line. It simply doesn’t work well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 7, 2021
Hi Veronica, We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Evoluo machine. The Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy
on November 11, 2021
Posted by: Ang65
from New Jersey
Makes a horrible noice whenever I use it, feel like it’s going to burst. Very hard to push the lid down after placing coffee pod. Plus the water lid in the back always falls into the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi, Ang65. Thank you for your review. We are sorry to learn you are not happy with the Vertuo Next machine as it is loud and harder to close. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Works well. No issues.
on December 4, 2021
Posted by: Jmb389
from Erie, PA
I’ve had this machine for a year and I haven’t had any issues. My family raved about it the whole week of thanksgiving. So much that I bought them all one for Christmas. I hope their machines work properly as I am seeing a lot of negative reviews recently.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Jasmine. We are happy to learn you're enjoying your VertuoNext machine. If you experience any issue or concern, the VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at, 1-800-562-1465, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty machine
on February 15, 2022
Posted by: Sabina
from Michigan
I purchased this machine about 6 months ago. Initially, it worked great, but the open and close function is a little clunky. The machine started overheating and wouldn't make two cups in a row. NOW, it does not work at all. I have a different model at my office that still works like a dream. I would skip this one if I were you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your VertuoNext Deluxe Nespresso machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee but the machine never works!
on February 17, 2022
Posted by: battlefield
from Quincy, MI
We use this product a lot because we both work from home. We are on our second machine because it seems like this product has a lot of issues. The first one completely stopped working the first 6 months we had it. The second is to the point that I have to go through the "cleaning" process and factory reset for the machine EVERY TIME to brew a pod. It is very frustrating. Will not be getting this machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available to our members 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Regret
on March 19, 2022
Posted by: Zu
from Huntsville,AL
I regret buying this. I am not in love with the coffee pod selection. I feel the coffee has a weird after taste.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, bad design
on May 18, 2022
Posted by: Bruce
from Denver, CO
Bought for XMAS, and it makes great coffee. After the first few times to empty used canister I noticed the plastic holder has 1/2 inch of old coffee inside. Also, after about a month, the machine makes a load roar when it makes coffee. I talked with a guy at the store and he said the Next had these problems. I wish he told us when he sold us the machine. I get about 7.0 oz of coffee per cup, the other 0.7 goes in the "waste can"
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Never got it to work
on August 29, 2022
Posted by: Momma mag
from Petal, MS
[This review was collected as part of a promotion.] I have had an espresso maker before and I realize they can be alittle more confusing for the inexperienced. But this machine took confusing to a whole new level. The instructions were not helpful to me whatsoever and I found the app to be more for purchasing things. At the end, I never got it to work and I'm done fooling with it.
Pros: Does not take up too much room on my countertop
Cons: Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2022
Thank you for your review. We understand how frustrating machine issues can be, and we certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. When turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA