Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
AVOID AT ALL COSTS
on February 28, 2022
Posted by: Spun as much as pod
from New York
Was given the machine as a Christmas gift. Worked okay for a month. Now it won't even turn on. Wasted a sleeve of pods trying to trouble shoot. Spoke to Nespresso two weeks ago about the issue. They had no idea what the problem was either. After a two hour chat conversation, was told they couldn't issue a replacement through chat, so had to wait for a call. Had the phone call and associate seemed interested in fixing the issue, said i'd be sent a replacement machine in 5-7 business days. 7 business days later back to chat to ask for an update. No record in the system of the replacement ever being noted or sent. So, we're starting all over again, yay. Can order if you'd like, though can confirm there's a real chance you get a machine that breaks in a month and spend another month trying to get a replacement machine there's no guarantee will even work...Maybe try the competitor that can't be named for this to be published? Had one of theirs 5+ years without an issue, would still have my morning coffee if I hadn't thought i was "upgrading" to Nespresso. Shame on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Eric. We're sorry to learn you were disappointed with your Christmas gift, especially as a loyal Nespresso customer. Your replacement machine is on the way and expected to be delivered within 7 business days. We're confident you'll be enjoying your favorite Nespresso selections soon. Should you have any additional questions, comments, or concerns, we're at your service via our toll-free number 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on May 13, 2022
Posted by: Bill
from Santa Barbara
My first one stopped working, so they were kind enough to send a new one. Now that on is not working and is leaking. I'm guessing they are discontinuing this model.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello Bill. Thank you for your honest review, and we are disappointed to hear that your replacement machine was having issues. We are happy to see that our team was able to assist you, and should you need anything from us in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great for a little bit
on May 18, 2022
Posted by: Butler68
from Dallas Texas
No longer turns on and has completely stopped working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on May 18, 2022
Posted by: Disappointed
from SD
My dad gave this to me and now it doesn’t work.. I was so looking forward to a nice cup of coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use to be a keurig user..
on July 26, 2022
Posted by: Wileycoyote
from Ky
[This review was collected as part of a promotion.] It's been a few good weeks and with all the varieties and the simplicity...this has been my best investment this year. I take the difference in espresso vs coffee no lingering flavors from old pods. The pods are desposed into a bin it makes for such a simple clean up and recycling option. I will no longer be a keurig user this is the only coffee/espresso machine for me !
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Helping my cholesterol
on December 1, 2022
Posted by: Chris
from Florida
[This review was collected as part of a promotion.] Nesspresso coffee is so good I don’t have to use creamer for the first time in my life. I love all the different flavors and intensities. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso vertio
on December 18, 2022
Posted by: Go
from Tucson az
[This review was collected as part of a promotion.] Just got it and happy so far
I like to make a carafe and then a cup
I like to make a carafe and then a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee
on December 26, 2022
Posted by: CM
from Pennsylvania
I got the rich brown next for Christmas. I absolutely love it! I see a lot of negative reviews but mine works perfectly at the moment and the coffee is absolutely delicious!! I also think the rich brown color is gorgeous.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA